Assistant Store Manager - Soma

Chico's; Knoxville (TN); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking retail company as an Assistant Store Manager, where you'll support the Store Manager in fostering a customer-centric culture. This role involves managing sales operations, ensuring compliance with policies, and developing a high-performance team. With a focus on exceptional customer experiences and team motivation, you'll play a key role in driving sales and profitability. If you're passionate about retail and ready to grow your leadership skills, this is the perfect opportunity for you.

Qualifications

• 2+ years of retail management experience preferred.
• Excellent communication and organizational skills are essential.

Responsibilities

• Support the Store Manager in promoting a customer-focused sales culture.
• Analyze sales reports and manage inventory and operational activities.

Skills

Retail Management

Customer Service

Communication Skills

Organizational Skills

Leadership Skills

Adaptability to Technology

Education

High School Diploma

Job description

We are customer obsessed, innovative, and have the best culture in retail. Join our team today!

POSITION OBJECTIVE:

The Assistant Store Manager is responsible for supporting the Store Manager in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations. This includes managing sales operations, asset protection, and human resources functions to ensure a great customer experience and maximum profitability. We love what we do and believe that with our teams, we are the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

Performance Culture

1. Analyze sales reports and KPIs to determine the needs of the business; collaborate with the Store Manager to execute in-store business and sales strategies.
2. Establish and communicate clear expectations, holding the store team and oneself accountable for achieving all brand, performance, and behavior standards.
3. Control payroll and supply budgets.
4. Perform and oversee operational activities such as scheduling, shrink audits, inventory management, opening and closing duties, timesheet reviews, and merchandise flow.
5. Handle financial activities including cash handling, price changes, and merchandise transactions, ensuring accuracy and policy compliance.
6. Ensure compliance with laws, loss prevention policies, and operational procedures; conduct associate training on controls.
7. Manage inventory receipt, dispatch, replenishment, and physical inventories.
8. Maintain visual presentation, organization, and facility upkeep to reflect the brand standards.
9. Develop a high-performance culture, motivating the sales team to meet sales and productivity goals.
10. Train and coach staff on product knowledge and sales techniques.

Building High Performing Teams

1. Motivate and inspire the team, fostering a shared vision and core values.
2. Promote an inclusive, collaborative problem-solving approach.
3. Communicate effectively with the team and Store Manager to lead positive change.
4. Seek personal development opportunities and feedback to enhance leadership skills.

Customer Experience

1. Model and promote the Most Amazing Personal Service (MAPS) standards, ensuring a cohesive omni-channel experience.
2. Utilize sales techniques and product knowledge to assist customers, recommend merchandise, and locate products.
3. Promptly resolve customer concerns.
4. Ensure efficient register operations, staying current on policies regarding payments, returns, and security.
5. Maintain consistent communication with customers through loyalty programs and customer sign-ups.

Talent

1. Assist in recruiting, hiring, and developing the team.
2. Support and follow up on training programs and seminars.
3. Assess and coach team performance.
4. Partner with the Store Manager to resolve HR issues effectively and promptly.
5. Drive employee engagement through recognition and rewards.
6. Ensure adherence to employment policies and practices.
7. Other duties as assigned.

This position may vary across brands, and some duties may differ accordingly.

QUALIFICATIONS:

• High School diploma or equivalent
• 2+ years of retail management experience preferred
• Must be 18 years or older
• Excellent communication skills
• Adaptability to technology
• Proven customer service success with sales and leadership
• Strong organizational and multi-tasking skills
• Leadership, training, and team-building skills
• Knowledge of store operations administration
• Effective communication with staff and customers
• Reliable attendance and flexible work schedule including nights, weekends, and holidays

PHYSICAL REQUIREMENTS:

• Constant walking/standing (67-100%) of shift
• Occasional lifting up to 50 lbs. (1-33%) of shift
• Frequent climbing (34-66%) of shift

Due to growth, applications are always welcome. You may apply at any time; however, positions may not be currently available. Accommodation requests for disabilities are available upon contact with your local Store Manager.

Location: 5098 Colonial Pinnacle at Turkey Creek

Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, disability, pregnancy, gender, sexual orientation, gender identity, veteran status, or other protected categories.