Assistant Store Manager - Soma

Chico's FAS, Inc.; Fredericksburg (VA); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as an Assistant Store Manager, where your leadership will drive sales and enhance customer experiences. In this dynamic role, you will support the Store Manager in managing operations, training staff, and fostering a high-performance culture. Your ability to analyze sales data and implement effective strategies will contribute to maximizing profitability. This is a fantastic opportunity to grow in a vibrant retail environment that values innovation and teamwork. If you are passionate about retail and customer service, we invite you to be part of our amazing team!

Qualifications

• 2+ years of retail management experience preferred.
• Excellent communication and leadership skills are essential.

Responsibilities

• Support the Store Manager in sales operations and customer experience.
• Train and coach staff on product knowledge and sales techniques.

Skills

Customer Service

Sales Techniques

Leadership

Communication Skills

Organizational Skills

Education

High School Diploma

Job description

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Come lead with us at 1 Towne Centre Blvd, Ste 2300, Fredericksburg, VA

We are customer obsessed, innovative, and have the best culture in retail. Join our team today!

Position Objective

The Assistant Store Manager is responsible for supporting the Store Manager in promoting a customer and product-focused sales culture, managing sales operations, asset protection, and human resources functions to ensure great customer experience and maximum profitability. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!

Functional Responsibilities

Performance Culture

• Analyzes sales reports and KPIs to determine business needs; executes in-store business and sales strategies in partnership with the Store Manager.
• Establishes and communicates clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards.
• Controls payroll and supply budget.
• Performs operational activities such as scheduling, inventory management, opening and closing duties, and merchandise flow.
• Handles financial activities including cash handling, price changes, and register transactions in accordance with policies.
• Ensures compliance with laws, loss prevention policies, and operating procedures; conducts associate training on controls.
• Manages inventory receipt, dispatch, replenishment, and physical inventories.
• Maintains visual presentation, organization, and facility standards.
• Develops a high-performance culture, motivating the sales team to meet sales and productivity goals.
• Trains and coaches staff on product knowledge and sales techniques.

Building High Performing Teams

• Motivates and inspires the store team, fostering a shared vision and core values.
• Promotes an inclusive, collaborative environment.
• Communicates effectively with team and Store Manager to lead positive change.
• Seeks personal development and feedback to enhance leadership skills.

Customer Experience

• Models and promotes the Most Amazing Personal Service (MAPS) principles, offering an omni-channel experience.
• Uses sales techniques and product knowledge to assist customers and recommend merchandise.
• Resolves customer concerns promptly.
• Ensures efficient register operations and adherence to payment, return, and security policies.
• Maintains ongoing customer communication through loyalty programs and customer capture efforts.

Talent

• Assists in recruiting, hiring, and developing a high-performing team.
• Supports training programs and assesses staff performance.
• Resolves HR issues effectively and timely.
• Recognizes and rewards employee performance to drive engagement.
• Ensures adherence to employment policies and practices.
• Performs other duties as assigned.

This role may vary across brands, and some duties may differ accordingly.

Qualifications

• High School diploma or equivalent.
• 2+ years retail management experience preferred.
• Must be 18 or older.
• Excellent communication skills.
• Ability to learn and adapt to company technology.
• Proven customer service, sales, and leadership skills.
• Strong organizational and multi-tasking abilities.
• Leadership qualities and team-building skills.
• Knowledge of store operations.
• Ability to communicate effectively with customers and staff.
• Flexible schedule including nights, weekends, and holidays.

Physical Requirements

• Constant walking/standing (67-100% of shift).
• Occasional lifting up to 50 lbs. (1-33% of shift).
• Frequent climbing (34-66% of shift).

We welcome applications at any time for future openings and provide accommodations for applicants with disabilities. For assistance, contact your local Store Manager.

Address: 5402 The Village at Spotsylvania Towne Center

Chico’s FAS, Inc. is an equal opportunity employer, committed to diversity and inclusion in the workplace.