Assistant Store Manager - Soma

Chico's FAS, Inc. - Retail; Carlsbad (CA); On-site; USD 150,000 - 200,000; Full time

Job summary

An established industry player in retail is seeking an Assistant Store Manager to support sales operations and enhance customer experiences. This role is pivotal in fostering a customer-focused culture, managing a high-performance team, and ensuring compliance with operational standards. The ideal candidate will possess strong leadership and communication skills, along with a passion for delivering exceptional service. Join a dynamic team that values innovation and collaboration, where you can develop your career while making a significant impact on the store's success.

Qualifications

• 2+ years retail management experience preferred.
• Strong organizational and multitasking abilities.
• Proven customer service and sales leadership skills.

Responsibilities

• Support Store Manager in managing sales operations and human resources.
• Train and coach staff on product knowledge and sales techniques.
• Analyze sales reports and KPIs to drive performance.

Skills

Communication Skills

Customer Service

Sales Leadership

Organizational Skills

Team Building

Adaptability to Technology

Education

High School Diploma

Job description

We are customer obsessed, innovative, and have the best culture in retail. Join our team today!

POSITION OBJECTIVE:

The Assistant Store Manager supports the Store Manager in fostering a customer and product-focused sales culture. This role involves managing sales operations, asset protection, and human resources to ensure a great customer experience and maximize profitability. We love what we do and believe our teams make us an amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

Performance Culture

1. Analyze sales reports and KPIs to identify business needs; collaborate with Store Manager to execute sales strategies.
2. Set clear expectations and hold the team accountable for meeting brand, performance, and behavior standards.
3. Manage payroll and supply budgets.
4. Oversee operational activities such as scheduling, inventory, opening/closing duties, and merchandise flow.
5. Handle financial activities including cash management, price changes, and register transactions.
6. Ensure compliance with laws, loss prevention policies, and operating procedures; train associates accordingly.
7. Manage inventory receipt, dispatch, replenishment, and physical inventories.
8. Maintain visual presentation and facility standards reflective of the brand.
9. Develop a high-performance sales team to meet sales and productivity goals.
10. Train and coach staff on product knowledge and sales techniques.

Building High Performing Teams

1. Motivate and inspire the team, promoting shared vision and core values.
2. Encourage an inclusive, collaborative approach to problem-solving.
3. Communicate effectively with the team and Store Manager to lead positive change.
4. Seek personal development opportunities and feedback to enhance leadership skills.

Customer Experience

1. Promote and model the Most Amazing Personal Service (MAPS) principles for a cohesive omni-channel experience.
2. Utilize sales techniques and product knowledge to assist customers and recommend merchandise.
3. Resolve customer concerns promptly.
4. Ensure efficient register operations and adherence to payment policies.
5. Maintain ongoing customer communication and engagement through rewards and sign-ups.

Talent Management

1. Assist in recruiting, hiring, and developing a high-performing team.
2. Support training programs and assess team performance.
3. Address human resources issues promptly and effectively.
4. Recognize and reward outstanding employee performance.
5. Ensure adherence to employment policies.

Qualifications:

• High School diploma or equivalent
• 2+ years retail management experience preferred
• Must be 18 or older
• Excellent communication skills
• Adaptability to technology
• Proven customer service and sales leadership skills
• Strong organizational and multitasking abilities
• Leadership and team-building skills
• Knowledge of store operations
• Effective communication with customers and staff
• Flexibility to work nights, weekends, and holidays

Compensation:

The wage range is $20.50 to $25.75, based on qualifications.

Physical Requirements:

• Constant walking/standing (67-100%)
• Occasional lifting up to 50 lbs. (1-33%)
• Frequent climbing (34-66%)

We welcome applications at any time. Accommodation requests can be made through your local Store Manager. Chico’s FAS, Inc. is an equal opportunity employer and does not discriminate based on protected categories.