Assistant Store Manager-Shopton

Shelby American, Inc.; Charlotte (NC); On-site; Full time

Job summary

Join a leading company focused on changing lives through retail! As an Assistant Store Manager, you'll oversee daily store functions, foster a positive environment, and drive sales while developing your team. Enjoy competitive pay, benefits, and opportunities for career advancement at Goodwill.

Benefits

Annual merit increases & production bonuses

Free career development and skill-building classes

Full-time benefits including medical, dental, and vision

Qualifications

• 2+ years of retail management experience or equivalent.
• Engagement in active retail operations.
• Strong vision and physical capability to handle store tasks.

Responsibilities

• Lead daily store operations and support the Store Manager.
• Oversee recruitment and training of store staff.
• Ensure excellent customer and donor service.

Skills

Leadership

Organizational Skills

Customer Focus

Team Development

Education

High school diploma or GED

Job description

At Goodwill, we believe in the power of work to change lives. Our retail stores and donation centers support our mission by generating revenue to fund job training, employment placement services, and other community programs.

We offer:

• Starting pay of $20.05/hour
• Annual merit increases & production bonuses
• Free career development and skill-building classes
• Full-time benefits including medical, dental, vision, paid time off, and tuition reimbursement

Join a team where your work creates meaningful change.

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What You’ll Do

As an Assistant Store Manager, you'll help lead the daily operations of a Goodwill retail store and donation center. You’ll support the Store Manager in creating a positive, productive environment for both customers and employees. Your key responsibilities include:

• Lead store activities to ensure strong sales and production performance
• Support recruitment, interviewing, hiring, and onboarding of new team members
• Train and develop staff in alignment with company standards
• Review and verify daily sales reports, deposits, and financial procedures
• Coordinate product flow and shipments to ensure inventory meets sales goals
• Open and close the store, manage deposits, and secure the building
• Provide excellent customer and donor service, including resolving complaints
• Supervise the processing of donated goods to ensure quality and sales readiness
• Organize and rotate merchandise by category and color
• Encourage team motivation through communication and performance feedback
• Report maintenance needs and safety concerns to store leadership
• Act as Store Manager in their absence

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Requirements

What We’re Looking For

A natural leader with strong organizational skills and a passion for retail operations and team development. You’re customer-focused, hands-on, and thrive in a fast-paced environment.

Requirements include:

• High school diploma or GED
• At least 2 years of retail management experience (or equivalent education/experience)
• This job keeps you engaged and active! Most of the time, you'll be talking, listening, standing, or walking. You'll frequently use your hands, reach, push, and pull. Occasionally, you may sit, kneel, stoop, throw, or twist. Regularly lifting up to 10 pounds, with occasional lifts up to 50 pounds, is required. Strong close, color, and depth vision are essential. Some local travel is involved.