Assistant Store Manager - Scranton/Dickson City

The GIANT Company; Scranton (Lackawanna County); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Inclusive and Diverse Workforce

Career Growth & Development

Community Focus

Sustainability Commitment

Innovation & Leadership

Job summary

The GIANT Company in Scranton, PA is seeking an Assistant Store Manager to lead a dynamic team and deliver a high-quality shopping experience. You will connect talented staff to store operations that support our purpose, develop exceptional team members, and enhance our store environment for customers and communities.

Your role focuses on maximizing sales, managing labor costs, maintaining compliance and safety, and ensuring excellent customer service.

Qualifications

• Strong leadership and team-building skills.
• Proven ability to maximize sales and control costs while maintaining store standards.
• Excellent organizational and multitasking abilities.
• Strong problem-solving skills to address customer and operational challenges.
• Knowledge of food safety and sanitation regulations.
• Exceptional customer service skills and ability to maintain records and manage financial aspects.
• Strong communication skills for collaboration with team and management.
• Proactive approach to training and developing associates.

Responsibilities

• Maximize sales through store conditions, merchandising programs, and effective ordering.
• Control department labor costs via scheduling and performance standards.
• Manage shrink and gross profit through proper handling, pricing integrity, and ordering.
• Maintain clean, orderly, hazard-free work areas in line with policies.
• Ensure total store compliance with laws and company policies.
• Cultivate superior customer relations and handle inquiries/ complaints.
• Oversee associate selection, orientation, training, performance appraisals, and recognition.
• Perform total store management responsibilities to ensure operational excellence.
• Maintain food safety and sanitation standards per regulations.
• Oversee payroll processes and resolve related issues.
• Oversee fuel station operations and store presentation.
• Schedule work, train associates in receiving, storing, and stocking items.

Skills

Leadership

Team-building

Sales optimization

Organizational skills

Multitasking

Problem-solving

Food safety knowledge

Customer service excellence

Record-keeping

Communication skills

Training & development

Job description

Category/Area of Expertise: Retail Store Positions

Address: USA-PA-Scranton-1600 Nay Aug Ave

Store Code: GC - Store Mgrs (5164976)

At The GIANT Company we're committed to making our stores and facilities better every day for our team members, customers, and communities. It's our secret recipe for success and it guides everything we do. We put our customers first, do what's right, win together, and make ideas happen. As a team member here, that's exactly what you'll help us do. You'll share your ideas, learn new skills, and really make a difference for not only your team, but for your customers and your community.

Who is The GIANT Company?

The GIANT Company, based in Carlisle, Pa, serves millions of customers across Pennsylvania, Maryland, Virginia, and West Virginia in our nearly 200 stores. Since 1923, caring for our customers has launched as us a grocer of choice in the communities that we serve.

What is this position?

As an Assistant Store Manager at The GIANT Company, your mission is to connect talented team members to store operations that support our purpose. By identifying and developing exceptional staff and enhancing our store environment, you help build a dynamic team dedicated to delivering high-quality shopping experiences. Your efforts directly impact the strengths of our store, our team members, our families, and ultimately, our ability to create a better world together.

What will I do as an Assistant Store Manager at The GIANT Company?

• Maximize sales through superior store conditions, competitive awareness, sales and merchandising programs, and effective ordering and monitoring of direct store deliveries.
• Control department labor costs by ensuring effective scheduling and maintaining performance standards.
• Manage shrink and gross profit by ensuring proper product handling, receiving, pricing integrity, and ordering.
• Maintain clean, orderly, appealing, and hazard-free work areas, adhering to merchandising policies and procedures.
• Ensure total store compliance with policies, procedures, and applicable laws as required by Federal, State, or Municipal regulations.
• Cultivate and maintain superior customer relations through polite and efficient handling of inquiries and complaints, and by upholding service level standards.
• Foster harmonious associate relations by actively listening to concerns and overseeing associate selection, orientation, training, performance appraisals, and recognition programs.
• Perform total store management responsibilities as required, ensuring operational excellence.
• Manage, implement, and maintain high standards of food safety and sanitation in compliance with all regulations and company policies.
• Respond to customer connection reports and ensure timely resolutions to all service issues.
• Maintain a friendly, professional, and well-organized image throughout the store.
• Control the loss of store money through proper handling of refunds and deposits, while training applicable service and office personnel.
• Oversee the store payroll process to ensure accuracy and compliance, troubleshooting any payroll issues.
• Ensure efficient use of supplies through proper bagging techniques, cart control, and laundry management.
• Serve as a custodian of store records, including cash, grocery receiving, payroll, and personnel documentation.
• Supervise fuel stations and ensure operational efficiency.
• Review work schedules, check equipment and supplies, and comply with PPE requirements.
• Enter orders, schedule work, supervise, and train associates in receiving, storing, and stocking items.
• Unload trucks using a pallet jack, break down pallets, and stock the store while verifying store presentation.

What do we expect you to bring to the table?

• Strong leadership and team-building skills to effectively manage and develop associates.
• Proven ability to maximize sales and control costs while maintaining high standards of store presentation.
• Excellent organizational and multitasking abilities to manage store operations efficiently.
• Strong problem-solving skills to address customer inquiries and operational challenges effectively.
• Knowledge of food safety and sanitation regulations, with a commitment to compliance.
• Exceptional customer service skills, fostering a positive shopping experience for all customers.
• Ability to maintain accurate records and manage financial aspects of the store.
• Strong communication skills for effective collaboration with team members and management.
• A proactive approach to training and developing associates, promoting a culture of continuous improvement.

Why choose to build your career with The GIANT Company?

• Inclusive and Diverse Workforce : We are committed to creating an inclusive environment where diverse voices are valued and equitable opportunities are provided for all.
• Career Growth and Development : With opportunities for professional growth, mentorship, and leadership development, The GIANT Company supports your long-term career journey.
• Community Focus : Be part of a company that gives back to the communities it serves, making a meaningful difference beyond the store walls.
• Sustainability Commitment : Work for a company that prioritizes sustainability and responsible sourcing to ensure a better future for generations to come.
• Innovation and Leadership : We lead with innovation, constantly improving processes and products to deliver exceptional customer experiences.
• Comprehensive Benefits : Enjoy competitive compensation and a robust benefits package designed to support your physical, mental, and financial well-being.
• Collaborative Culture : Experience a supportive and collaborative work environment where teamwork and open communication drive success.
• Employee Empowerment : At The GIANT Company, you're encouraged to bring your ideas to the table and make a real impact on the business and its customers.
• Long-Standing Reputation : Join a trusted brand that has been a staple in the community for over 100 years, known for its dedication to customer care and quality service.

We would love to have you become a part of The GIANT Company and join us in our journey to change the world!

The GIANT Company is an equal opportunity employer. We comply with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law.