Assistant Store Manager, Santana Row

Away Travel Limited; San Jose, Northern (CA, KY); Hybrid; USD 65,000 - 70,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off (vacation, wellbeing, |-

Job summary

Away is hiring an Assistant Store Manager at our Santana Row location in San Jose, CA. You will lead a team to deliver exceptional customer service, uphold our brand standards, and drive store performance while ensuring operational compliance.

You will onboard and coach new hires, develop talent, and collaborate with management on recruiting and local events to grow the business and customer community. This role requires evening/weekend availability.

Qualifications

• Elevated customer service and managerial experience.
• Entrepreneurial mindset with precise attention to detail.
• Proven leader who collaborates to drive results.
• Fosters learning and aligns the team with the company vision.
• Excellent communicator using coaching and feedback.

Responsibilities

• Motivate your team to provide best-in-class service to every customer.
• Reinforce brand standards, set high expectations, and own results.
• Assist onboarding and training to meet KPI and customer standards.
• Coach and evaluate team members to foster growth.
• Develop and retain a team of retail associates into leaders.
• Lead store operations to hit financial objectives and compliance.
• Meet KPI targets and support overall store success.
• Use company tools to drive the business's success.
• Partner with management on marketing events and recruiting.

Skills

Customer service

Store management

Leadership

Communication

Team collaboration

Accountability

Job description

About Away

We believe travel makes us better. Launched in 2016 with one perfectly designed carry-on, we now offer a range of luggage and travel essentials for every journey. Together we create, innovate, and embark on this journey as a community of travelers, helping to make travel more seamless for everyone.

Join The Crew

We are hiring an Assistant Store Manager to lead our Santana Row team.

Our Retail team creates a transformative experience for each and every customer that visits any of our seventeen stores. We build connections with our customers through product education, world-class-service standards, and operational excellence. We pride ourselves in owning the offline touch point for our brand, and use it as an opportunity to foster a stronger Away community.

This is an exciting opportunity to join a widely celebrated brand that is looking to continue to innovate and iterate. We’re looking for candidates that are excited to provide best‑in‑class support to all of our customers from their arrival, and until their departure.

To support the needs of the business, we are seeking candidates that have the ability to work evenings, weekends, and holidays. Should you need a scheduling accommodation, please let your interviewer know.

What you’ll do as the Assistant Store Manager

• You’ll motivate your team to promote best‑in‑class, exceptional customer service to every person, every time

• You’ll embody our brand standards and core values by reinforcing high expectations, prioritizing accordingly, and taking accountability for your results

• You’ll assist with onboarding new hires ensuring their training enables them to meet KPI goals and customer experience standards

• You’ll coach and evaluate team members, ensuring a positive feedback loop is maintained to further foster brand growth and professional development

• You’ll retain and develop a team of retail associates, growing them into our next generation of retail leaders

• You’ll lead and support all store operations to make sure the store hits financial objectives and remains compliant with all operational expectations

• You’ll meet individual KPI expectations and sales goals, while also supporting overall store success

• You’ll use company tools and tactics to take accountability for the success of the business, assuming responsibility without prompting

• You’ll partner with store management to assist with marketing events and programming at the store

• You’ll partner with store management to support recruiting efforts, including candidate screening, interviewing, and onboarding to build a high‑performing team

Who you are

• You have elevated customer service and managerial experience, preferably at a scaling company within the retail industry

• You have precise attention to detail and an entrepreneurial mindset

• You’re a proven leader and great collaborator who uses business acumen to effectively drive results

• You foster learning, develop people, and align the team around a path to achieve the company’s vision

• You’re an excellent communicator who uses coaching and feedback to develop team members

• You’re reliable, effective, and take accountability for the success of the business

• You’re solution oriented; you are resourceful with commitment to following through

• Ability to pull, push, lift, and carry up to 25 pounds throughout the duration of a work shift

• Ability to stand/be on feet for extended periods of time throughout the duration of a work shift

• Ability to bend, squat, twist, and reach as needed throughout the duration of a work shift

Who We Are

• We’re travelers. Travel is about the journey - the transformative experiences and the growth each trip offers. All employees are encouraged to take time to get away through our variety of time away from work offerings.

• We’re driven. The work we do matters and collectively drives impact. No matter the job title, everyone at Away is a meaningful contributor in unlocking our ever growing potential.

• We’re supportive. We value the entirety of your life's journey, not just the milestones. You'll find an environment that celebrates balance, understanding that your personal passions and commitments outside of work, are threads of the same fabric that makes you unique.

What We Offer

Our total rewards are inclusive of both compensation and benefits. What we offer within a salary range is dependent on a number of factors, including scope and qualifications for the role, skillset, and balancing internal equity relative to other Away employees. Salary and benefit offerings are reviewed during phone screenings to ensure alignment.

• Salary Range: $65,000-$70,000 (salaried non-exempt)

• This role is eligible to participate in Away’s Retail Incentive Bonus Plan, the terms of which are determined on an basis at the discretion of the company

• Benefits Overview:

  • Take care of yourself and your family through our health insurance offerings

  • Invest in your future by participating in our 401(k) (with a company match!)

  • Find balance through our many paid time off programs (vacation, wellbeing, holidays, floating holidays, and compassion leave - just to name a few!)

  • Build your travel uniform through discount codes, product stipends, and giveaways

  • Give back through company-sponsored volunteer and charitable opportunities

EEOC Statement:

Away is dedicated to hiring a diverse workplace that celebrates an inclusive culture and a sense of belonging. As an equal opportunity employer, we do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, gender expression, and sexual orientation), national origin, age, veteran status, genetic information or disability.

Away is committed to providing reasonable accommodations for individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, you may contact us at [e-mail].