Assistant Store Manager - Santa Cruz Area

Peet's Coffee; Capitola (CA); On-site; USD 54,000 - 60,000; Full time

Job summary

Peet’s Coffee is seeking an Assistant Store Manager to oversee daily operations and ensure exceptional customer service. This role offers a pathway to becoming a Store Manager within 12-18 months, focusing on leadership and operational excellence in a vibrant coffee shop environment.

Benefits

401(k) plan with generous matching

Full medical, dental, and vision insurance

Tuition scholarship opportunities

Paid vacation, holidays, and sick leave

Free coffee and fresh baked goods

Qualifications

• Minimum two years’ experience as a retail manager/supervisor.
• Desire to develop into a Store Manager role within 12 months.
• Strong time-management and delegation skills.

Responsibilities

• Focus on daily operations of the coffee bar including sales performance.
• Ensure excellent customer service and operational excellence.
• Drive growth through ownership and authenticity.

Skills

Customer Service

Leadership

Time Management

Problem Solving

Communication

Job description

Peet’s is currently seeking passionate Assistant Store Managers. The Assistant Store Manager role serves as a developmental role towards becoming a Store Manager, working towards achieving readiness within 12 to 18 months .(Promotional opportunities are contingent upon availability of roles and your flexibility around work location). In the role, Assistant Store Managers expand and deepen that unwavering commitment to mastery by ensuring unequaled quality and service. They focus on daily operations of the coffee bar including sales performance while ensuring excellent customer service. The Assistant Store Manager drives growth through ownership and authenticity while contributing to the development of our Baristas.

What Does it take to be a Successful Assistant Manager?

Inspirational Leader

• Promotes a culture of authenticity, respect, dignity, and integrity.
• Facilitates change and supports employee growth.
• Inspires a shared purpose and engagement.
• Models a passion and commitment to continued success.

Delivers Operational Excellence

• Effectively utilizes tools and has a strong sense of ownership to drive results.
• Has an unwavering commitment to the quality of in-store operations and customer experience.
• Champions the ongoing spirit of development and professional growth across the team.
• Supports a culture that attracts, retains, and develops the highest quality Shift Leaders, Baristas.

The Ideal Candidate will:

• Have a minimum of two years’ experience as a retail manager/supervisor with superior customer service standards and/or related experience and training.
• Have the desire and ability to develop into a ‘ready now level’ for Store Manager role at Peet’s within 12 months.
• Have the responsibility to drive their own development through partnership with the Store Manager and District Leader.
• Consistently demonstrate performance that embodies Peet’s Vision, Mission and Values.
• Carry a friendly, energetic, personable demeanor and have a passion for great customer service, with a customer-first and quality-focused mentality.
• Carry themselves professionally, be agile and maintain composure in a fast-paced environment.
• Have strong time-management and delegation skills.
• Possess good problem-solving skills and sound judgment.
• Be an excellent communicator, relating well to customers and fellow Peetniks at all levels.
• Be extremely reliable and punctual.
• Have the ability to perform variousphysical tasks during the work shift.

What Benefits do Assistant Store Managers Receive?

At Peet’s we hire the best people and are committed to supporting our employees and rewarding them for their work. That’s one of the reasons we offer the following compensation and benefits

• Starting hourly pay, based on a 40 hour work week, between $54,000- $60,000 per year
  • Pay ranges are determined based on several factors including:
    • Geography (local wage requirements and market conditions)
    • Skills and experience (number of years and industry experience)
    • Location sales volume
• 401(k) plan, with generous matching.
• Full medical, dental and vision insurance.
• Employee Assistance Program including mental health resources for all employees.
• Tuition scholarship opportunities through Oregon State University E Campus to any of the 95+ OSU degrees offered as well as Online Career Educational Programs, through LinkedIn Learning.
• Opportunities for growth and advancement.
• Paid vacation, holidays and sick leave.
• Bonus program - paid monthly.
• Pay adjustments may be awarded in conjunction with strong employee performance documented by the performance evaluation process, role changes or market conditions.
• Free coffee and fresh baked goods as well as an employee discount.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. Job responsibilities can change according to the operational needs of the business. To view the complete job description, which includes the essential duties for this role: Assistant Store Manager Job Description .

Peet’s is proud to be an Equal Opportunity Employer. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local ordinances.

For more information about our craft and who we are please visit our website.
We look forward to hearing from you!