Assistant Store Manager Sally Beauty 10394

Sally Beauty Holdings, Inc.; Fall River (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Assistant Store Manager to lead a dynamic team in delivering exceptional customer experiences and driving sales. This role involves overseeing daily operations, developing strategies to achieve performance targets, and fostering a positive work environment. You will engage and train your team, ensuring adherence to brand standards and operational excellence. Join a company that values diversity and innovation, where your contributions will help shape the future of retail beauty supplies. If you're passionate about beauty and customer service, this is your opportunity to shine!

Qualifications

• 3+ years of retail sales/customer service experience preferred.
• 1+ year of prior management experience preferred.

Responsibilities

• Lead and develop store associates to ensure optimal customer experiences.
• Oversee store operations and maintain brand standards.

Skills

Retail Sales Experience

Customer Service

Team Leadership

Problem Solving

Communication

Flexibility

Analytical Skills

Education

High School Diploma or equivalent

Job description

Assistant Store Manager Sally Beauty 10394

Fall River, MA, United States

Job Description

Sally Beauty

Job Title: Assistant Manager

Essential Function
Store Managers are responsible for hiring, developing and leading all store associates while ensuring optimal customer experiences, effectively overseeing all store operations, and maintaining brand standards. Develop the strategies and plans to achieve key performance indicators and financial targets through business analysis, action planning, effective communication and consistent accountability. Assistant Managers, as part of their development, support the Store Manager in all areas outlined below and are responsible for all Primary Duties when the Store Manager is not present.

Primary Duties

1. 30% Brand: Provides supervision and supports the direction planning of associates daily goals and activities to deliver an exceptional client experience which maximizes sales/KPIs and drives customer loyalty in assigned stores. Emphasis placed on both the in-store selling model and Omni-channel. Ensures all brand standards are met such as merchandising, POGs, marketing, back rooms, dress code, etc. Acts as main point of contact to resolve customer issues and concerns. Analyzes store trends and can anticipate customer demands.
2. 30% People: Engages, trains and develops their teams to achieve positive results. Leverages internal hiring platforms and actively recruits to build strong network of external candidates to fill positions when required. Can identify strengths as well as opportunities for each associate and can effectively address by coaching or counseling. Holds team accountable to Company policies and expectations. Maintains positive associate relations by resolving associate concerns and keeping associates informed of relevant Company information. Builds strong working relationships with Store Manager peers. Maintains consistent and timely communication with AM/DM. Fosters an environment of diversity, inclusion and belonging.
3. 30% Operations: Ensures execution of all company processes through training, management, analysis and continuous improvement. Ensures all processes to support digital strategies are utilized such as Omni-channel fulfillment (SFS/SDD/BOPIS). Store Managers effectively manage inventory through ordering and shipment processing. Manages payroll hours to the needs of the business and schedules appropriately. Ensures all store opening and closing procedures are performed correctly. Timely and accurate follow through with Company directives, assignments projects.
4. 10% Safety/Loss Prevention: Ensures the store environment is safe at all times for associates and customers; all policies and procedures are followed and enforced. Responsible for protecting company assets by ensuring all inventory and cash control procedures are being followed in store as they relate to shrink, damages, banking, etc. Analyzes and utilizes all available reporting, tools and technology. Ensures stores are compliant with all HAZMAT training and execution.

Knowledge, Skills/Abilities and Requirements

• High School Diploma or equivalent
• Must be 18 years of age or older
• Minimum 3+ years retail sales/customer service experience preferred
• At least 1+ year(s) prior management experience preferred
• Ability to lead or support a team of associates to meet business objectives
• Must have scheduling availability to meet the needs of the business
• Cosmetology license desirable, but not required
• Passionate Learner
• Desire to grow and learn
• Flexible Agile Adapter
• Adjusts to multiple demands and effectively responds to new circumstances and ambiguous situations
• Talent Builder
• Builds competent, diverse teams by hiring, developing, motivating and coaching talent and prepares for future success
• Customer Focused Partner
• Understands and works to meet the needs of external and internal customers
• Results Driver
• Effective at driving and delivering plans, holds self and team accountable to a high standard to deliver objectives. Lead and motivates team and demonstrates GRIT with a determination to succeed.
• Strategic Thinker
• Demonstrates vision and broad perspective to drive business performance
• Big Picture Thinker
• Executes and adapts plans, follows through on commitments and keeps up with the pace of the business. Not afraid to innovate.
• Analyzes information and objectively evaluates alternatives to make sound decisions

Working Conditions / Physical Requirements

• The position requires some physical exertion such as long periods of standing, walking, recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items such as shipment or record boxes. The work may require specific, but common, physical characteristics and abilities such as above-average agility and dexterity.
• The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail store and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lighted, heated, and ventilated.

About Us

Our Company is a leader in wholesale and retail distribution of beauty supplies. A business built with a purpose to provide our customers with access to high-quality professional beauty products and exceptional customer service. At our Company, we find beauty in diversity. Our inclusivity and self-expression are what fuel our innovation and growth. You are welcome here, and you can thrive here. We find beauty in YOU. Join us!