Assistant Store Manager - Salinas

The Salvation Army ARC San Jose; Salinas (CA); On-site; USD 52,000 - 65,000; Full time

Job summary

The Salvation Army ARC San Jose is seeking a motivated Retail Store Manager to lead day-to-day operations in Salinas. You will oversee point-of-sale, inventory, donations, and merchandising while ensuring excellent service and adherence to ARC programs.

The role emphasizes coaching staff, scheduling, hiring, training, and driving store sales to meet budget. You will also safeguard cash, assets, and safety and collaborate with district leadership.

Qualifications

• High School diploma or equivalent is required.
• Minimum of 2 years retail management/supervisory experience.
• Must pass background check including Criminal History and Sex Offender Registry.
• Must have valid Driver's license and access to a vehicle.

Responsibilities

• Assist Store Manager in daily operations including POS, inventory, donations.
• Monitor KPIs to drive store sales and profitability as budgeted.
• Schedule staff and coordinate meetings in the absence of the Store Manager.
• Hire, train, and coach store team to maintain proficiency.
• Ensure customer and donor satisfaction and maintain safety and security.

Skills

MS Office

Customer Service

Team Leadership

Problem Solving

Driver's license

Education

High School Diploma

Tools

MS Office

Driver's license

Job description

Overview

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men and women in completing the rehabilitation program. TSA is committed to the diligence and devotion of its employees who support the programs and mission.

Mission: The Salvation Army is an international Christian movement. Its ministry is to meet human needs in His name without discrimination.

Position Objectives

1. To provide customers with the best selection, exceptional service, and well-organized stores so we can offer spiritual, social, and rehabilitation programs to those in need.
2. Accountable for meeting store sales and income budget expectations while managing expenses to maximize profitability.
3. Create a positive and mentoring environment for Beneficiaries (ARC rehabilitation program participants) through collaboration with program staff.
4. Implement positive and effective Work Therapy Assignments (WTA) and keep Beneficiaries on the right track and focus where they need to improve.

Qualifications

• High School Diploma or equivalent REQUIRED.
• Minimum of 2 years previous Retail Management/Supervisory experience (thrift preferred).
• Basic understanding of office applications, including MS Office (Word, Excel, Outlook).
• Must hold a valid Driver's license, able to pass MVR report (required), able to show proof of insurance and have access to a motor vehicle. REQUIRED
• Must pass background check, which will include Criminal History and Sex Offender Registry.
• Ability to communicate effectively with management, store employees, customers and donors.

Physical Requirements

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull objects such as files, file cabinet drawers, clothing carts, merchandise carts, rolling clothing racks, fixtures, furniture dollies, platform trucks and carts, hand trucks and miscellaneous carts.
• Ability to lift up to 50 lbs.
• Ability to perform various repetitive motion tasks.

Core Competencies

• Problem Solving – Promptly identify and resolve problems; gather and analyze information to develop solutions.
• Oral Communication - Speak professionally, clearly, and persuasively in a variety of potentially challenging situations; seek clarification and respond appropriately to questions.
• Written Communication - Write clearly and informatively; edit work for spelling and grammar; present numerical data accurately; read and interpret written information.
• Teamwork – Balance team and individual responsibilities; build a positive team spirit, morale, and group commitment to goals, core values, and objectives.
• Project Management - Prioritize and plan work activities; use time efficiently; organize work schedules of others and assign tasks; follow up to ensure accountability.
• Managing People - Include staff in planning, decision-making, facilitating, and process improvement. Provide regular performance feedback; help develop subordinate skills and encourage growth; improve processes, products, and services; delegate work; match responsibilities to the right people; set expectations and monitor delegated activities.

Essential Duties and Responsibilities

1. Takes an active role and partners with the Store Manager in the day-to-day operation of the store, including opening/closing procedures, point of sale operations, inventory management, rotation, ARC merchandising standards, and donations.
2. Assumes responsibility for day-to-day store operations (personnel and cash handling) in the absence of the Store Manager.
3. Monitors and analyzes key performance indicators to drive store sales and profitability as projected by budget and goals.
4. In the absence of Store Manager, schedules store employees and coordinates daily morning and shift change team meetings; maintains payroll records and attendance.
5. Assists Store Manager with hiring, training, and directing the store team to ensure proficiency and delivers performance coaching.
6. Communicates personnel issues and performance results with Store Manager; may issue disciplinary actions in coordination with HR and District leadership.
7. Ensures high levels of customer and donor satisfaction and maintains positive community relations; develops strategies to improve service.
8. BRP (Back Room Processing) – supports the Store Manager to ensure back room processors/warehouse staff meet daily processing goals.
9. Supervises, supports, and reports on program Beneficiaries when Work Therapy Assignments are in place.
10. Protects store currency, inventory, and property, including cash handling, deposits, and security of goods and premises.
11. Ensures building security during non-operating hours and follows alarm and alert protocols.
12. Maintains safety measures per ARC policy and regulations; reports safety issues and participates in weekly and monthly safety meetings.
13. May transfer or be relocated to other stores based on business needs.
14. Completes tasks as assigned by District Sales Manager, Command Retail Directors, and Command Administration.

About Our Retail Team

Become part of the Salinas Retail Team at The Salvation Army. This role supports the Adult Rehabilitation Program and aims to promote a positive shopping and donor experience, enhance customer service, problem-solving, and teamwork while contributing to the program’s success.

Schedule

Stores operate seven days per week. Schedules are determined by management and employees must be flexible to ensure adequate coverage; full-time associates may work evenings, weekends, and holidays.

Education and Experience

• GED or better; High School diploma or equivalent preferred.

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is committed to notifying all applicants of their rights under federal employment laws. For more information, review the Know Your Rights notice from the Department of Labor.