Assistant Store Manager - Salem, CT

Petroleum Marketing Group, Inc.; Salem (CT); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in the petroleum and convenience store sector is seeking an Assistant Store Manager for their Salem, CT location. The ASM will oversee daily operations, support team management, and ensure exceptional customer service. Candidates should have strong leadership skills and a commitment to excellence in customer interactions.

Benefits

Health insurance

401K

Flexible work hours

Qualifications

• Experience in managing and directing teams.
• Flexible availability including weekends and holidays.
• Proficiency in Microsoft Office.

Responsibilities

• Lead daily store operations in absence of GM.
• Supervise and train Customer Service Associates.
• Monitor business performance to meet goals.

Skills

Customer service skills

Strong communication skills

Organizational skills

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

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Company Description

Petroleum Marketing Group (PMG) is one of the largest multi-branded Petroleum Dealers and Convenience Store Operators on the East Coast. We own, operate, and supply over 800 sites across Maryland, Virginia, Washington D.C., and New Jersey, with an annual fuel volume of over 700 million gallons. We are committed to providing superior customer service through our dedicated and experienced employees.

Job Title:

Assistant Store Manager

Site:

Salem Store 29

Job Description

The Assistant Store Manager (ASM) is responsible for leading the store's daily operations in the absence of the General Manager and supporting the GM in all aspects of store management. The ASM reviews business results, plans for improvements, manages ordering, and ensures all team members deliver exceptional customer service. Benefits include health insurance, 401K, and other options.

Daily Duties

• Ensure a pleasant shopping experience for all customers.
• Resolve customer concerns efficiently and effectively.
• Implement training plans for Customer Service Associates (CSAs) and conduct hands-on training.
• Supervise daily tasks and performance of associates, including recruiting, hiring, coaching, and performance management.
• Delegate tasks and follow up as necessary.
• Support, motivate, and coach store team members.
• Monitor and analyze business performance to meet store goals.
• Manage cash and lottery processes.
• Uphold integrity, honesty, and respect in all work activities.
• Assist the General Manager with ongoing tasks and responsibilities.

Requirements

• Experience in managing and directing teams.
• Minimum of 45 hours per week; flexible availability including weekends and holidays.
• Reliable transportation.
• Exceptional customer service skills.
• Ability to work independently with minimal supervision.
• Strong communication skills.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Goal-oriented with excellent organizational skills.
• Ability to lift/carry up to 35 lbs.

Note: This description is not exhaustive of all responsibilities and duties.

Petroleum Marketing Group is an equal opportunity employer committed to diversity and inclusion.