Assistant Store Manager - Roger Dunn

Worldwide golf; Santa Ana (CA); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

HSA contribution

Employee discount

Job summary

Worldwide Golf’s Roger Dunn Golf Shops is hiring an Assistant Manager in Santa Ana, CA. The role focuses on upholding store culture, delivering an exceptional customer experience, and assisting the Store Manager with daily plans and operations.

You will monitor merchandising, inventory, and staff performance while promoting community relationships. This full-time on-site position offers paid benefits and growth opportunities.

Qualifications

• 2+ years of retail management experience or golf industry experience.
• Strong written and verbal communication skills.
• Ability to lift up to 35 pounds and work varied hours.

Responsibilities

• Promote and maintain a store culture aligned with Worldwide Golf’s values.
• Execute day-to-day plans and strategy with the Store Manager.
• Manage visual merchandising and floor moves to brand standards.
• Monitor stock, pricing, and store signage; control shrink and expenses.
• Build external relationships and be a Roger Dunn Golf Shops brand ambassador.

Skills

Retail management

Golf background

Customer service

Tools

POS system

Word processing

Spreadsheet

Inventory software

Job description

What We Offer:Our Assistant Managers receive base pay + quarterly bonusesWe offer paid vacation, 401(k) matching, and health benefits with company contribution to the HSA for full-time employees!There is no better time to work in the golf industry! All employees receive a strong employee discount, golf-specific learning opportunities, and hands-on training.Roger Dunn Golf Shops is part of the Worldwide Golf family. Worldwide Golf has over 95 stores in 25+ states. We’ve been in business over 50 years and we are growing!Worldwide Golf is one of the largest golf retailers in the world, giving you more opportunities for growth and mobility.Job Description:The Assistant Manager at Roger Dunn Golf Shops is responsible for promoting and maintaining a store culture that is consistent with Worldwide Golf’s values, including the “Sure No Problem” philosophy, which has made Worldwide Golf what it is today. \"Sure No Problem\" means putting the customer first, and doing whatever we can to ensure a memorable and positive customer experience.The Assistant Manager executes the day-to-day plans and strategies developed by the Store Manager. The Assistant Manager also has shared ownership for creating a positive golf store experience. Responsibilities Include:Maintain strong knowledge of all golf products and ensure that employees can educate customers on all golf products and offerings.Control shrink and expenses while ensuring the sales floor is adequately stocked & signed, and golf products & merchandise are displayed to brand presentation.Ensure execution of all visual merchandising programs, modules, and direction while implementing floor moves, merchandising and display maintenance.Ensure compliance with all policies and procedures through regular store management, meetings, store walk-throughs and audits, etc.Monitor company communication tools daily and adjust schedule to execute workload as needed.Become a Roger Dunn Golf Shops brand ambassador in the local community, making key external relationships and partnerships in the golf industry.Appropriately respond to any negative customer experience by de-escalating the situation and making things right for the customer. Use customer feedback to recognize/coach employees.Help employees grow their career and golf skill set by identifying additional opportunities for growth.Recognize and suggest ways to improve processes.Qualifications Desired:2+ years of retail management experience OR experience working in the golf industry is required.A strong golf background is preferred, but not required if candidate has extensive retail management experience.Requirements:Have a working knowledge of POS register system and word-processing, spreadsheet, inventory, internet and order processing systems.Ability to read, write, analyze and interpret business reports, correspondence and procedures effectively and presenting that information with excellent written and verbal communication skills.Ability to calculate figures and amounts such as discounts, interest, commissions and percentages.Freely access all areas of the store including sales floor, stock area and register area by standing, walking, stooping, crawling, climbing, crouching and kneeling and lifting and/or moving up to 35 pounds at any given time.Work varied hours/days as business dictates.This is a full-time position. If you are looking for part-time positions or other job opportunities, please check out our careers page: https://careers.worldwidegolfshops.com/Who We Are:Roger Dunn Golf Shops is part of the Worldwide Golf family, which includes well-renowned golf retail and e-commerce brands, including:Roger Dunn Golf Shops | Edwin Watts Golf | The Golf Mart | Golfers' Warehouse | Van's Golf Shops | Uinta Golf | Las Vegas Golf Superstore | Golfdom | Mike's Golf Outlet | Golf and Ski Warehouse | Cool Clubs | Worldwidegolf.com | Globalgolf.com | Fairwaystyles.com | Getclubs.com*The pay range for this position is $55,000 - $65,000 per year, including quarterly bonuses based on store sales. Individual starting pay within this range may depend on geography, experience, expertise, and education/training.CA residents: Please review our California Applicant Privacy Notice HERE.