Assistant Store Manager - Roger Dunn

Worldwide Golf Shops; Santa Ana (CA); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Quarterly bonuses

Paid vacation

401(k) matching

Health benefits + HSA

Employee discount

Learning opportunities

Hands-on training

Job summary

Worldwide Golf Shops in Santa Ana, CA is seeking an Assistant Manager to uphold our 'Sure No Problem' culture and drive a memorable customer experience.

The role shares ownership of daily plans with the Store Manager, leads staff, ensures product knowledge, shrink control, merchandising, and community partnerships. Full-time with base pay plus quarterly bonuses; benefits include paid vacation, 401(k), HSA, and employee discounts.

Qualifications

• 2+ years of retail management experience or golf-industry experience.
• Strong communication skills for customer and team interactions.
• Working knowledge of POS systems and basic computer skills.
• Ability to read, interpret, and present basic business reports.
• Physical ability to lift up to 35 pounds and stand for long periods.

Responsibilities

• Promote a store culture aligned with Worldwide Golf values.
• Execute day-to-day plans with Store Manager and share ownership of the store experience.
• Maintain product knowledge and educate customers on offerings.
• Control shrink and expenses; ensure shelves are stocked and merchandised.
• Ensure visual merchandising is executed and brand standards are met.
• Manage schedules and coordinate workload.
• Build external relationships and act as Roger Dunn brand ambassador.

Skills

Retail management

POS knowledge

Communication skills

Reading business reports

Written communication

Analytical skills

Tools

POS system

Job description

Job Details

Job Location: Santa Ana, CA 92705, Position Type: Full Time, Job Category: Store Management, What We Offer:

Our Assistant Managers receive base pay + quarterly bonuses

We offer paid vacation, 401(k) matching, and health benefits with company contribution to the HSA for full-time employees!

There is no better time to work in the golf industry! All employees receive a strong employee discount, golf-specific learning opportunities, and hands-on training.

Roger Dunn Golf Shops is part of the Worldwide Golf family. Worldwide Golf has over 95 stores in 25+ states. We've been in business over 50 years and we are growing!

Worldwide Golf is one of the largest golf retailers in the world, giving you more opportunities for growth and mobility.

Job Description

The Assistant Manager at Roger Dunn Golf Shops is responsible for promoting and maintaining a store culture that is consistent with Worldwide Golf's values, including the "Sure No Problem" philosophy, which has made Worldwide Golf what it is today. "Sure No Problem" means putting the customer first, and doing whatever we can to ensure a memorable and positive customer experience.

The Assistant Manager executes the day-to-day plans and strategies developed by the Store Manager. The Assistant Manager also has shared ownership for creating a positive golf store experience.

• Maintain strong knowledge of all golf products and ensure that employees can educate customers on all golf products and offerings.
• Control shrink and expenses while ensuring the sales floor is adequately stocked & signed, and golf products & merchandise are displayed to brand presentation.
• Ensure execution of all visual merchandising programs, modules, and direction while implementing floor moves, merchandising and display maintenance.
• Ensure compliance with all policies and procedures through regular store management, meetings, store walk-throughs and audits, etc.
• Monitor company communication tools daily and adjust schedule to execute workload as needed.
• Become a Roger Dunn Golf Shops brand ambassador in the local community, making key external relationships and partnerships in the golf industry.
• Appropriately respond to any negative customer experience by de-escalating the situation and making things right for the customer. Use customer feedback to recognize/coach employees.
• Help employees grow their career and golf skill set by identifying additional opportunities for growth.
• Recognize and suggest ways to improve processes.

Qualifications Desired

• 2+ years of retail management experience OR experience working in the golf industry is required.
• A strong golf background is preferred, but not required if candidate has extensive retail management experience.

Requirements

• Have a working knowledge of POS register system and word-processing, spreadsheet, inventory, internet and order processing systems.
• Ability to read, write, analyze and interpret business reports, correspondence and procedures effectively and presenting that information with excellent written and verbal communication skills.
• Ability to calculate figures and amounts such as discounts, interest, commissions and percentages.
• Freely access all areas of the store including sales floor, stock area and register area by standing, walking, stooping, crawling, climbing, crouching and kneeling and lifting and/or moving up to 35 pounds at any given time.
• Work varied hours/days as business dictates.

This is a full-time position.

Who We Are

Roger Dunn Golf Shops is part of the Worldwide Golf family, which includes well-renowned golf retail and e-commerce brands, including:

Roger Dunn Golf Shops | Edwin Watts Golf | The Golf Mart | Golfers' Warehouse | Van's Golf Shops | Uinta Golf | Las Vegas Golf Superstore | Golfdom | Mike's Golf Outlet | Golf and Ski Warehouse | Cool Clubs | Worldwidegolf.com | Globalgolf.com | Fairwaystyles.com | Getclubs.com

*The pay range for this position is $55,000 - $65,000 per year, including quarterly bonuses based on store sales. Individual starting pay within this range may depend on geography, experience, expertise, and education/training.

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