Assistant Store Manager: Retail Ops & Customer Experience

Domino's; Mount Vernon (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

Domino's is seeking an Assistant Manager at our Mount Vernon, IL location to support day-to-day operations and lead a motivated team. You will ensure customer satisfaction, manage inventory, and uphold store standards while stepping in for the Store Manager when needed.

You will mentor staff, drive sales initiatives, and maintain compliance with policies, safety, and brand guidelines in a fast-paced environment.

Qualifications

• Proven leadership skills with the ability to motivate, guide, and develop team members effectively.
• Excellent customer service skills and a genuine passion for creating positive customer experiences.
• Strong verbal and written communication abilities with the capacity to engage diverse audiences.
• Demonstrated problem-solving skills and the ability to make sound decisions under pressure.
• Excellent time management and organizational skills with meticulous attention to detail.
• Proficiency in computer applications and POS systems.
• Previous retail or customer service experience required.
• Management or supervisory experience preferred.
• High school diploma or equivalent required; Bachelor's degree in business or related field preferred.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Physical ability to stand for extended periods and lift up to 25 pounds regularly.
• Knowledge of retail industry trends, best practices, and competitive landscape is a plus.
• Strong analytical skills with the ability to interpret sales data and performance metrics.
• Ability to work collaboratively in a team-oriented environment while maintaining individual accountability.
• Resilience and adaptability in a fast-paced retail setting.

Responsibilities

• Collaborate with the Store Manager to oversee daily store operations and ensure seamless functioning across all departments.
• Deliver exceptional customer service by promptly and professionally addressing customer inquiries and concerns.
• Support inventory management activities, including ordering, receiving, stocking, and organizing merchandise.
• Train, supervise, and motivate team members to maintain high performance standards and foster a supportive work environment.
• Ensure strict compliance with company policies, procedures, and safety regulations.
• Analyze sales data and assist in developing and implementing strategies to achieve sales goals and improve overall store performance.
• Manage cash handling duties, including register operations, reconciliation, and bank deposits.
• Maintain a clean, organized, and welcoming store environment that reflects our brand standards.
• Assume Store Manager responsibilities during their absence, making key operational decisions as needed.
• Identify opportunities for process improvement and innovation to enhance efficiency and customer satisfaction.

Skills

Leadership

Customer service

Communication

Problem-solving

Time management

Team collaboration

Analytical skills

Adaptability

Resilience

Sales analysis

Education

High school diploma or equivalent

Bachelor's degree in business

Tools

POS systems

Job description

Domino's is seeking an Assistant Manager at our Mount Vernon, IL location to support day-to-day operations and lead a motivated team. You will ensure customer satisfaction, manage inventory, and uphold store standards while stepping in for the Store Manager when needed.

You will mentor staff, drive sales initiatives, and maintain compliance with policies, safety, and brand guidelines in a fast-paced environment.