Assistant Store Manager, Retail Operations

Wayfair; Normal (IL); On-site; USD 57,000 - 70,000; Full time

Job summary

Join a forward-thinking company as an Assistant Store Manager, where you'll lead a dynamic team in a fast-paced retail environment. This role combines strategic leadership with hands-on execution, focusing on operational excellence and customer engagement. You'll leverage data-driven insights to optimize store operations and inspire your team to achieve exceptional results. With a commitment to fostering a collaborative culture, this position offers the chance to make a significant impact on the store's success. If you're passionate about retail excellence and team development, this opportunity is perfect for you.

Benefits

Health, Vision, & Dental Insurance

401(k) with Company Match

Paid Time Off

Wayfair Employee Discount

Career Development Opportunities

Tuition Reimbursement

Bonus Eligibility

Regular Upskilling and Trainings

Qualifications

• 1+ year of leadership experience managing teams of 10-30 individuals.
• 3+ years of retail experience, preferably in home furnishing.

Responsibilities

• Oversee inventory accuracy and ensure optimal stock levels.
• Manage sales performance and coach teams to exceed goals.

Skills

Leadership

Inventory Management

Sales Performance

Coaching and Mentoring

Analytical Thinking

Customer Engagement

Education

High School Diploma or Equivalent

Bachelor's Degree (Preferred)

Tools

Google Workspace

Mobile Apps

Job description

Assistant Store Manager, Logistics & Inventory Operations - Wayfair Branded Stores

Location: 3232 Lake Ave Suite 1, Wilmette, IL 60091

The salary range for this position is $57,000-$70,000 however, base pay offered may vary depending on location, job-related knowledge, skills, and experience.

Overview:

As an Assistant Store Manager (ASM), you’ll take a leading role in bringing Wayfair’s retail vision to life within a high-performing sales and customer centric environment. Reporting to the Department Manager, you will oversee critical store functions for teams, and assist across team verticals including operational excellence, visual merchandising and design, and team development, to ensure an exceptional customer experience, drive a high performance team, and deliver on overall business targets.

This position blends strategic leadership (approx 60%) with hands-on execution and tactical (approx 40%) requiring a balance of creativity, business acumen, and strong leadership. You’ll leverage data-driven insights to implement merchandising strategies, optimize store operations, and inspire your team to exceed expectations in every area—from sales to service. Your contributions will directly impact the store’s success by fostering a collaborative, customer-focused culture that reflects the brand’s values.

The ideal candidate thrives in leading large teams, in a fast-paced and dynamic environment. They should be excited to excel while balancing priorities, and have a proven track record of coaching, mentoring, and developing talent to achieve results. Join Wayfair to help lead, innovate, and shape the in-store experience as we redefine the definition of retail excellence.

What Does an Assistant Store Manager (ASM) Do?

• Adapt Under Pressure: Excel in managing competing priorities, navigating high-pressure situations with poise and efficiency, and ensuring seamless store operations and team productivity.
• Demonstrate Operational Versatility: Demonstrate expertise in overseeing store functions, including sales performance, asset protection, safety compliance, and customer engagement, from opening through closing of daily store operations. Serve as a keyholder to help open or close the store as needed.
• Execute Sales-Driven Leadership: Leverage a deep understanding of proactive sales environments and proven tactics to strategically inspire, motivate, and lead teams to exceed performance goals and deliver exceptional results.
• Coach and Develop Teams: You’ll embody strong leadership and professional maturity while providing actionable feedback and guidance across all teams to drive strong business results and foster associate growth. This will also include accountability conversations and coaching in-the-moment to ensure all team members meet expectations and demonstrate the Wayfair People Principles at all times.
• Lead a First-in-Class Experience: Represent a deep understanding of Wayfair’s customer-first commitment through product knowledge to assist customers, collaborate with all teams, and deliver an authentic, friendly, and memorable shopping experience.
• Possess Organizational Proficiency: Show high proficiency in organization, planning, communication, and relationship management abilities, with a talent for appropriately organizing in-store teams to execute against priorities.

• Analytical Thinking: Ability to interpret sales trends, evaluate data, and implement strategies to drive business growth and strategically problem solve.

• Embrace Innovation: Bring energy and creativity to the role by sharing ideas to improve operations within our operating guardrails to help enhance brand recognition, product presentation, and adapt to a fast-paced environment with evolving selection, promotions, and competing priorities.

What are the Specific Responsibilities of a Logistics ASM?

• Inventory Accuracy: Maintain accurate tracking and organization of inventory across the sales floor and back of house, ensuring optimal stock levels and operational efficiency. You will also coordinate your teams to oversee furniture assembly.
• Price and Audit Management: Verify product pricing accuracy and conduct regular audits to identify and address discrepancies, ensuring compliance and consistency.
• Inbound and Receiving Operations: Oversee incoming shipments, including product quality and quantity verification, accurate inventory counts, and timely stock integration.
• Returns and Exception Management: Manage the returns process, addressing inventory discrepancies and ensuring proper documentation, restocking, or disposal of items as needed.
• Picking and Fulfillment Coordination: Supervise the picking and preparation of items for the sales floor, minimizing errors and ensuring timely replenishment.
• Outbound and Reverse Logistics: Coordinate the efficient dispatch of goods and returns to meet Wayfair Global Supply Chain standards.
• Utilize Technological Competency: Quickly learn software, technology, or new platforms effectively, including mobile apps, portable devices, Google Workspace, and/or intraoffice communication tools.

What are the Job Requirements?

• 1+ year of previous experience leading a team (10-30+ individuals)
• 2+ years of previous leadership experience motivating a team of high performers to achieve strong business results through Visual Merchandising and Brand Presentation (such as a store leader, manager, or trainer.)
• 3+ years of prior retail experience (preference for home, furnishing, and interior design spaces.)
• You will be required to work a flexible schedule that may include nights, weekends, and holidays.

Additional Physical and Environmental Requirements:

• Physical Demands
• Frequent movement including standing, stooping, kneeling, crouching
• Occasional lifting, carrying, pushing, and pulling up to 50 lbs
• Frequent repetitive motions and coordination
• Constant handling, grasping, and communication (talking/hearing)
• Ability to ascend/descend stairs, ladders, and balance
• Ability to use a variety of hand-held tools (such as, but not limited to, wire cutter, wire strippers, screwdrivers, hammer, measuring tape, leveler, drill).
  
  
• Working Environment
• Some exposure to cold, heat, and humidity
• Occasional noise and vibrations
• Minimal hazards and seasonal temperature changes

What are the Benefits*?

• Competitive pay
• Bonus eligibility
• Career development opportunities
• Health, vision, & dental insurance coverages (start on day one)
• Paid time off (start accruing time immediately)
• 401(k) with company match (up to 4%)
• Eligible tuition reimbursement (after 6 months of employment)
• Wayfair Employee discount
• Discount at instore dining cafe
• Paid / unpaid parental leave options
• Regular upskilling and trainings for your continued development

Career advancement opportunities and much more!
*Full Benefits as outlined above are based on full-time employment status, these may vary or change for part-time or seasonal status employees. Detailed benefit guides will be issued to anyone who is offered a position with Wayfair for further insights into all of the great offerings available. If you’re curious to learn more about a specific benefit detail, your recruiter or a member of our team onsite can help with this information!

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us [e-mail].