Assistant Store Manager - Region #3 Bench

Goodwill of Colorado; Denver (CO); On-site; USD 52,000 - 64,000; Full time

Job summary

Goodwill of Colorado is seeking an Assistant Store Manager to run daily retail operations and support the Retail Store Manager in achieving store goals in the South Denver metro area. This hands‑on leadership role emphasizes people development, customer service, and fiscal discipline.

You will lead a team across multiple departments, drive performance, training, and community impact while ensuring safe, compliant operations and strong donor and customer experiences.

Qualifications

• Experience managing teams of 20–30 people in retail, hospitality, or production.
• Strong customer service, financial, and people development skills.
• Hands-on leader comfortable rolling up sleeves to drive results.
• Ability to meet financial goals and supervise multiple store departments.

Responsibilities

• Help Retail Store Manager achieve sales and donation goals.
• Recommend changes to procedures to maximize revenue.
• Promote safety and OSHA/CARF compliant operations.
• Operate POS system and learn safety equipment usage.
• Oversee daily store operations across all departments.
• Participate in budgeting, financial reporting, and P&L.

Skills

Leadership

Customer service

Financial management

Team development

Operations management

Tools

POS system

Pallet jack

Walkie stacker

Forklift

Job description

Application deadline: 10/2/2026

Pay: $58,180.00 annually. Open availability is required.

*All applicants are required to attach a resume to their application to be considered for this position.*

Ready to grow your leadership career?

If you're an experienced manager from retail, hospitality, or production-and you've led teams of 20-30 people-the Assistant Store Manager role at Goodwill could be your next great opportunity. We're looking for strong operators with solid customer service, financial, and teamdevelopment skills who are energized by goals and community impact. In this highvisibility role, you'll receive immediate training and play a key part in driving store performance. This is a handson leadership position, not entry level-perfect for someone who blends business savvy with genuine people leadership.

If you're motivated by meaningful work and excited to support a mission that helps individuals across Colorado gain greater independence, we'd love to meet you.

Geographically we are looking for the South Denver Metro area including Aurora, Castle Rock, Englewood, Highlands Ranch, Littleton, and Parker.

Join Goodwill of Colorado-where your leadership changes lives.

Goodwill changes lives across Colorado! With more than 20 programs serving individuals who have a disability, those with barriers to employment and seniors, we are always looking for team members who are passionate about being part of our mission: helping individuals achieve greater independence.

JOB SUMMARY:

The Assistant Manager, Store, will manage the daily operations of a retail store, in an Assistant Manager role. The Assistant Manager acts as the Retail Store Manager in the Manager's absence.

As a Retail Store Assistant Manager, you will support your retail store's responsibility for meeting financial goals to generate the income and donations necessary to support the mission operations and community programs provided by Goodwill of Colorado. Assistant Managers must be empowering leaders who not only have the ability to operate and manage several diverse departments within the retail store but also have the ability to inspire and develop their staff. Assistant Managers must be hands‑on professionals who take an active role by "rolling up their sleeves" to achieve success.

Assistant Managers will be held accountable for their performance and along with their Retail Store Manager will be held accountable for the performance of their retail store. Assistant Managers must have the ability to accomplish profitability through managing daily operations such as merchandising, donation collection, loss prevention, point‑of‑sale systems, product quality control, product 'sweet-spot' pricing, build community rapport, and customer relations with an 'Attitude of Gratitude', and empower staff and employees to create and accomplish both professional and personal goals. In addition, the Assistant Manager will support the Retail Store Manager's responsibilities for budgeting, financial reporting, and profit and loss.

Goodwill retail stores must successfully collect donations, produce products/merchandise from those donations, manage waste, recycling, warehousing, and merchandising of donated products, price competitively and provide excellent customer service to achieve optimal performance.

Working with a team of retail professionals, you will help ensure we make the best use of our resources to help achieve our mission of helping people within our community reach their highest level of personal and economic potential. The Assistant Managers will be team players who can manage change while motivating and inspiring others.

ESSENTIAL FUNCTIONS:

STORE Assistant Manager:

• Work closely with the Retail Store Manager to achieve goals and objectives and to increase sales and donations.
• Recommend changes to operational procedures in order to achieve maximized expense to revenue ratios.
• Promote safety for all employees, ensuring that your store adheres to Occupational Safety and Health Administration (OSHA) and CARF standards. May be the Safety Representative for the retail store on the operations and sales safety sub‑committee.
• Uses and becomes certified on pallet jack, walkie stacker, forklift, hand dolly, or other equipment or tools to effectively train, oversee safety standards, move and store donated product when needed.
• Maintain a functional awareness of competition and retail trends, being able to suggest appropriate courses of action.
• Maintain a strong knowledge of the point‑of‑sale (POS) system.
• Empower, lead, and manage retail store staff, ensuring safety, productivity, and success.
• Oversee daily operations of all retail store functional areas to include: sales floor, store front, donation store, production areas, moving product internally, and storage facilities.
• Directly responsible for the hiring, performance management, employee goal setting and recommendations toward termination related to the employees in at least one (1) department.
• Maintain up‑to‑date knowledge of and adhere to Goodwill policies, the Employee Handbook, safety standards, and all numbered/supplemental policies.
• Partner with the Retail Store Manager to conduct meetings for employee training, awareness, and knowledge transfer.
• Ability to be on call for alarm notifications after hours.
• Job duties may extend beyond the tasks listed and may include additional responsibilities as required.

Bench Store Assistant Manager:

• The Bench Assistant Manager's role is designed to meet the dynamic needs of the business and may require assignments in locations beyond your immediate geographic area.
• Responsibilities include, but are not limited to, providing coverage for unexpected or planned absences, facilitating growth and training for team members, collaborating with other management personnel to enhance store performance, and contributing to business development initiatives.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the