Assistant Store Manager - Piedmont

Sun Auto Tire & Service; Piedmont (MO); On-site; USD 50,000 - 60,000; Full time

Job summary

An established industry player is seeking an Assistant Store Manager to join their dynamic team in Piedmont. This role involves managing customer interactions, promoting services, and ensuring a high standard of customer satisfaction. The ideal candidate will have a strong background in customer service and sales, with a commitment to excellence in a fast-paced environment. With competitive pay and a range of benefits, this position offers an exciting opportunity for growth and advancement within a supportive company culture.

Benefits

Tuition Reimbursement

Paid Vacation

Medical Insurance

401(k) Retirement Plan

Discounted Services

Qualifications

• Experience in customer service or sales is preferred.
• Ability to work in a process-driven environment.

Responsibilities

• Greet customers professionally and document their concerns.
• Promote sales of services and provide accurate quotes.
• Conduct follow-up calls to ensure customer satisfaction.

Skills

Customer Service

Sales

Communication

Education

High School Diploma

Job description

Join to apply for the Assistant Store Manager - Piedmont role at Sun Auto Tire & Service

Join the winning team at Plaza Tire Service! In business since 1963, Plaza Tire Service has 75 locations across Missouri, Illinois, Kentucky, and NW Arkansas. We are a growing business and a leader in our industry. Plaza Tire Service is big enough for you to make a career and small enough to care that you do.

The Assistant Manager is responsible for selling and promoting all products and services offered by Plaza Tire by following the company’s store standards and expectations. They help manage the team and workflow in the shop and are the manager on duty when the store manager is out.

Compensation: $50,000-$60,000/yr - including hourly plus commission

Principal Duties and Responsibilities:

1. Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
2. Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
3. Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
4. Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
5. Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
6. Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
7. Conduct post repair and declined services follow-up phone calls to ensure customer satisfaction for all individual customers.
8. Track all new returns, core returns, and warranty parts for individual customers.
9. Other duties as assigned.

Qualifications:

1. High School Diploma or equivalent.
2. Prior experience as a Service Advisor is helpful but not required.
3. Prior experience in sales, customer service, or an automotive-related field.
4. Professional appearance and proven ability to work in a process-driven environment.
5. Possess a valid driver’s license.
6. Must be at least 18 years old.
7. Ability to work a minimum of five days per week, including Saturdays.

Benefits:

• Competitive Weekly Pay.
• Tuition Reimbursement, up to $3,000 annually.
• Paid Vacation and Sick Time.
• 6 Paid Holidays.
• Medical, Dental, and Vision Insurance.
• Life Insurance (Company paid).
• 401(k) Retirement Savings Plan with Company Match.
• Discounted Services on Personal and Immediate Family Vehicles.
• Opportunity for Advancement.

Sun Auto Tire & Service provides equal employment opportunities and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.