Assistant Store Manager - Parlor

Malley's Chocolates; North Olmsted (OH); On-site; USD 100,000 - 125,000; Full time

Job summary

An established industry player is seeking an Assistant Store Manager to support operations in a vibrant retail and ice cream parlor environment. This role is pivotal in ensuring exceptional customer experiences, managing daily operations, and fostering teamwork among staff. With a focus on operational efficiency and customer satisfaction, the ideal candidate will bring strong leadership skills and a customer-centric mindset. Join a beloved family-owned company that has been delighting customers with premium chocolates and confections since 1935, and make a meaningful impact in a dynamic and engaging workplace.

Qualifications

• 1-3 years of experience in retail or food service management preferred.
• Strong leadership and team-building skills required.

Responsibilities

• Assist in managing daily operations of the retail store and ice cream parlor.
• Support the Store Manager in recruiting, training, and supervising staff.

Skills

Team Leadership

Customer Service

Inventory Management

Communication Skills

Education

High School Diploma or Equivalent

Job description

Join to apply for the Assistant Store Manager - Parlor role at Malley's Chocolates

This range is provided by Malley's Chocolates. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$17.00/hr - $17.00/hr

Job Title: Assistant Store Manager

Company: Malley's Chocolates

About Malley's Chocolates:

Malley's Chocolates has been delighting customers with premium chocolates and confections since 1935. As a beloved family-owned company, Malley's is committed to providing exceptional quality and taste in every product. With a wide range of handcrafted chocolates, truffles, and seasonal specialties, Malley's has become a cherished destination for chocolate lovers across the Midwest.

Position Overview:

The Assistant Store Manager will support the Store Manager in overseeing store operations, managing staff, and ensuring an exceptional customer experience. This role includes responsibilities related to both the retail candy store and the ice cream parlor, with a focus on operational efficiency, customer satisfaction, and team leadership.

Key Responsibilities:

1. Operational Support:
   • Assist in managing daily operations of the retail store and ice cream parlor, including opening and closing procedures, inventory management, and maintaining store cleanliness.
   • Ensure ice cream and candy products are prepared, stored, and served according to health and safety guidelines.
   • Monitor inventory levels and place orders for supplies as needed.
2. Team Leadership:
   • Support the Store Manager in recruiting, training, and supervising retail and parlor staff to create a positive work environment.
   • Provide coaching and feedback to staff to ensure exceptional customer service and adherence to company policies.
   • Assist in scheduling employees to meet customer demand while maintaining labor cost targets.
   • Lead by example to encourage teamwork and a customer-focused culture.
3. Customer Experience:
   • Ensure all customers receive prompt, friendly, and high-quality service.
   • Train staff to provide excellent product knowledge, upselling techniques, and personalized recommendations for both chocolate and ice cream offerings.
   • Address customer concerns or complaints promptly and effectively to maintain satisfaction and loyalty.
   • Support the execution of promotions, events, and seasonal initiatives to enhance customer engagement.
4. Financial Responsibilities:
   • Assist in monitoring sales trends, revenue, and expenses, identifying areas for improvement.
   • Support the Store Manager in implementing strategies to drive sales and maximize profitability.
   • Ensure accurate cash handling procedures and adherence to financial policies.
5. Quality Assurance:
   • Uphold Malley's Chocolates' reputation for excellence by maintaining the highest standards of product quality and presentation.
   • Train staff in proper food handling techniques and sanitation practices.

Qualifications:

• High school diploma or equivalent
• 1-3 years of experience in retail or food service management, preferably in the confectionery or ice cream industry. Not required.
• Strong leadership and team-building skills with the ability to motivate staff.
• Excellent communication and interpersonal skills with a customer-centric mindset.
• Ability to work flexible hours, including evenings, weekends, and holidays, as needed.
• Solid understanding of retail operations, including inventory management, merchandising, and customer service best practices.
• Knowledge of ice cream parlor operations, including food safety standards, portion control, and equipment maintenance is a plus.

Seniority level

• Mid-Senior level

Employment type

• Temporary

Job function

• Sales and Business Development

Industries

• Retail