Assistant Store Manager - Palo Alto District

Peet's Coffee; Palo Alto (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

Peet's Coffee is seeking an Assistant Store Manager in Palo Alto to oversee daily store operations and ensure exceptional customer service. This leadership role supports staff development while driving sales and operational excellence. Candidates should possess retail management experience, a commitment to quality, and a passion for coffee. Join a company dedicated to its mission of better coffee and better communities!

Benefits

401(k) plan with generous matching

Full medical, dental, and vision insurance

Paid holidays

Vacation and sick leave benefits

Bonus program

Free coffee and baked goods

Opportunities for growth and advancement

Qualifications

• At least 2 years as a retail manager/supervisor.
• Ability to develop into a Store Manager role within 12 months.
• Excellent communication skills and a friendly demeanor.

Responsibilities

• Ensure operations run smoothly and uphold quality standards.
• Drive customer satisfaction and store sales performance.
• Develop and mentor Baristas and other staff.

Skills

Leadership

Customer Service

Time Management

Problem-Solving

Education

Minimum of two years’ experience as a retail manager

Job description

Assistant Store Manager - Palo Alto District

Pay Competitive

Employment type Other

Job Description

Req#: 7685

Who We Are

Peet’s Company Overview

For 50 years, our goal has been to offer the best coffees & teas in the world, without compromise. Since 1966, we've journeyed in the pursuit of better – a better blend, a better cup of coffee, a better experience for our customers. Every day, our teams strive to deliver on our company's purpose better than they did the day before. Our values – Mastery, Passion, Authenticity, Community, Ownership, and Growth – guide us on this journey.

We've learned that the secret to great coffee is the people who make it, and we apply the same care in selecting and preparing our teams as we do when crafting the perfect cup.

Peet’s is currently seeking passionate Assistant Store Managers. The Assistant Store Manager role serves as a developmental role towards becoming a Store Manager, achieving readiness within 12 months. (Promotional opportunities are contingent upon availability of roles and your flexibility around work location). In the role, Assistant Store Managers expand and deepen that unwavering commitment to mastery by ensuring unequaled quality and service. They focus on daily operations of the coffee bar including sales performance while ensuring excellent customer service. The Assistant Store Manager drives growth through ownership and authenticity while contributing to the development of our Baristas.

What You Will Do

What Does it take to be a Successful Assistant Manager?

Inspirational Leader

• Promotes a culture of authenticity, respect, dignity, and integrity.
• Facilitates change and supports employee growth.
• Inspires a shared purpose and engagement.
• Models a passion and commitment to continued success.

Delivers Operational Excellence

• Effectively utilizes tools and has a strong sense of ownership to drive results.
• Has an unwavering commitment to the quality of in-store operations and customer experience.
• Champions the ongoing spirit of development and professional growth across the team.
• Supports a culture that attracts, retains, and develops the highest quality Shift Leaders, Baristas, and Team Members.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. Job responsibilities can change according to the operational needs of the business.

Who You Are

The Ideal Candidate will:

• Have a minimum of two years’ experience as a retail manager/supervisor with superior customer service standards and/or related experience and training.
• Have the desire and ability to develop into a ‘ready now level’ for Store Manager role at Peet’s within 12 months.
• Have the responsibility to drive their own development through partnership with the Store Manager and District Leader.
• Consistently demonstrate performance that embodies Peet’s Vision, Mission and Values.
• Carry a friendly, energetic, personable demeanor and have a passion for great customer service, with a customer-first and quality-focused mentality.
• Carry themselves professionally, be agile and maintain composure in a fast-paced environment.
• Have strong time-management and delegation skills.
• Possess good problem-solving skills and sound judgment.
• Be an excellent communicator, relating well to customers and fellow Peetniks at all levels.
• Be extremely reliable and punctual.
• Have the ability to perform various physical tasks during the work shift.

What Benefits do Assistant Store Managers Receive?

At Peet’s we hire the best people and are committed to supporting our employees and rewarding them for their work. That’s one of the reasons we offer the following benefits:

• 401(k) plan, with generous matching
• Full medical, dental, and vision insurance
• Paid holidays
• Vacation and sick leave benefits
• Bonus program
• Free coffee and fresh baked goods as well as an employee discount
• Opportunities for growth and advancement

Our Commitment to the CommunityBeyond Coffee, Peetniks are passionate supporters of our community, and serving our local communities doesn’t stop at the counter. Peet's employees take pride in supporting the neighborhoods where they live and work, thorough holiday donation programs, and supporting non-profits at home and globally. We believe that Coffee thrives where people do. We support the communities where our beans are grown, lending hands, and knowledge to make life and coffee better.

Our Commitment to the CommunityBeyond Coffee, Peetniks are passionate supporters of our community, and serving our local communities doesn’t stop at the counter. Peet's employees take pride in supporting the neighborhoods where they live and work, thorough holiday donation programs, and supporting non-profits at home and globally. We believe that Coffee thrives where people do. We support the communities where our beans are grown, lending hands, and knowledge to make life and coffee better.

Peet’s is proud to be an Equal Opportunity Employer For more information about our craft and who we are please visit our website. We look forward to hearing from you!

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About the company

Peet's Coffee is a San Francisco Bay Area-based specialty coffee roaster and retailer owned by JAB Holding Company.

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