Assistant Store Manager, Orlando - Vineland

The North Face; Orlando (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

The North Face is seeking an Assistant Store Manager for its Orlando location. In this role, you will lead and develop a team to ensure a best-in-class customer experience while partnering with the Store Manager to maximize store profitability. This position involves coaching staff, promoting excellence in customer service, and managing store operations. With a focus on community engagement and outdoor exploration, you'll help foster a positive brand environment.

Benefits

Comprehensive benefits

Employee discounts

Opportunity for career advancement

Qualifications

• 3 or more years of store leadership experience in a fast-paced retail environment
• Proven ability in leading the delivery of a high level of customer service
• Effective communication skills, including both written and verbal

Responsibilities

• Coach and develop staff to meet individual and store productivity goals
• Promote customer service excellence by ensuring team engagement with each customer
• Support Store Manager in achieving financial and operational objectives

Skills

Customer Service

Team Leadership

Communication

Decision-Making

Organizational Skills

Education

Associate Degree or equivalent

Job description

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As the Assistant Store Manager, you will lead, develop and motivate a team of brand advocates, ensuring a consistent best-in-class customer experience that aligns with our brand purpose and values. You will partner with the Store Manager to maximize profitability by ensuring that customer engagement, merchandising, operations, and community connection are all consistent and in compliance with company standards.

Join the North Face Family

The North Face was built on a love for the outdoors and the desire to enable all types of exploration, for all people, from their backyards to the Himalayas. Over the last 50 years we've lived by our “true north,” the belief that exploration has the power to change us, to challenge us and to help us see the world from new perspectives. To help ignite a global movement of outdoor exploration, love for the natural world and an unwavering commitment to protect it, we welcome and encourage new participants to the outdoors. We extend our reach through support of non-profit organizations, establishing programs that connect participants with close-to-home recreation opportunities, and creating a connection with young leaders, inspiring them to explore and conserve.

As we enter our sixth decade, we pledge to:

Empower exploration and the thrill of the unknown for as many people as possible.

Protect the places where we live, play, and operate.

Evolve the way we make our products by improving our environmental performance and social responsibility in the supply chain.

How You Will Make a Difference

Responsibilities

Coach and develop staff to exceed individual and store productivity goals.

Promote excellence in customer service by modeling brand specific service standards, monitoring and responding to customer feedback, and ensuring the team is engaging with each customer to create an authentic brand experience.

Supervise floor coverage and activities, including opening and closing the store as scheduled.

In partnership with the Store Manager, provide training and ongoing development of store staff in customer engagement and all company programs, policies and procedures.

Foster an environment of development and accountability.

Support the Store Manager in achieving all financial and operational objectives including expense control, Loss Prevention, store audits, and weekly reports.

Assist Store Manager in the selection and hiring of qualified candidates.

Partner with the Store Manager on the implementation of visual merchandising directives and maintain standards consistent with company brand strategies, ensure merchandise on the selling floor is replenished appropriately.

Partner with the Store Manager to ensure compliance and adherence to loss prevention and safety policies and procedures, standards and practices, and company directives.

Model behavior that respects the background, experience, and cultural differences of others, while upholding the integrity and values of the VF Corporation and the brand.

Promotes an environment that encourages participation, creativity, and learning by sharing best practices and building on the ideas of others.

What You Bring

Required

3 or more years of store leadership experience in a fast-paced, highly engaging retail environment

Ability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays

Effective communication skills, including both written and verbal

Proven ability to meet and exceed sales results

Proven ability to meet business goals by driving results through store team

Excellent decision-making ability in a fast-paced environment

Detail orientated and excellent organization skills

Proficient computer skills including word processing, spreadsheets, and software programs

Proven ability in leading the delivery of a high level of customer service in a retail environment

Preferred

Experience leading and developing a team of 20 or more associates

Experience in a specialty retail environment, outdoor apparel industry or experience with outdoor equipment sales

Associate Degree (AA) or equivalent from two-year college or technical school

Physical

Operate office equipment and technology (i.e., computers, tablets, phones, copier, etc.)

Standing required for entire work shift

Bend, lift, open and move product up to 50 pounds as needed

Use ladders for visual merchandising, light adjustments, and window banner placement

Free to Be, Inclusion & Diversity

As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness, and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.

What’s In It for You

We’re in the business of unleashing human potential, driven by the ideas, energy and commitment of our people. That’s why we offer comprehensive benefits that encourage mental, physical and financial well-being for all VF associates. When it comes to benefits, we’re the total package. Go to MyVFBenefits.com and click on “Looking to Join VF?” to learn more.

Our Parent Company, VF Corporation

VF is one of the world’s largest apparel, footwear and accessories companies connecting people to the lifestyles, activities and experiences they cherish through our family of iconic outdoor, active and workwear brands. At the heart of our journey lies our company-wide purpose: We power movements of sustainable and active lifestyles for the betterment of people and our planet. This is our purpose. It’s the reason we come to work every day. It’s a commitment shared by our global associates across all brands. Our purpose unites us and leads us to pursue our goals, together. This is our calling. Learn more at vfc.com

We just have one question. Are you in?

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Retail Apparel and Fashion

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