Assistant Store Manager OptimEyes

Davita Inc.; Southfield (MI); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company is seeking an Assistant Store Manager to enhance customer satisfaction within their Optical Services. The position involves various duties including resolving customer inquiries, supporting office operations, and crosstraining in multiple areas. Applicants should have previous retail and optical experience, alongside a high school education.

Qualifications

• High School Diploma or G.E.D. required.
• Previous optical and retail experience needed.
• Computer knowledge required, including operational systems.

Responsibilities

• Direct and resolve customer inquiries efficiently.
• Monitor and resolve customer survey issues.
• Support management and operation tasks.

Skills

Customer Service

Problem Solving

Retail Experience

Optical Knowledge

Education

High School Diploma or G.E.D.

Tools

Acuity Logic

eEHR

Job description

GENERAL SUMMARY:

Assists customers with questions or concerns that relate to their overall satisfaction through their experience and service within OptimEyes while providing support to the management team with day-to-day operations. The Assistant Store Manager is crosstrained in all areas of OptimEyes, including Optical Service Representative, Optician, Optometric Assistant, and Dispenser to assist customers in any facet of the business by being an advocate for the patient.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

• Directs and advises customers in a friendly and efficient manner, and investigate and resolve customer inquiries concerning merchandise, service or billing.


• Problem solve patient and employee issues when they arise.


• Support management with general office operations when necessary. Supports the sales team.


• Opens and closes the office independently.


• Acts as an ambassador between OptimEyes and the customer to meet customer needs.


• Monitors and resolves any customer issues and survey issues.


• Outreach to local businesses and HFH Medical Centers to promote OptimEyes.


• Prepare daily communication or Huddle to staff.


• Accurately and legibly records patient information and appointments for eye examinations and eye care orders.


• Accurately designs, measures, fits, and adapts lenses and frames for patients according to written optical prescription.


• Adjust frame and lens position to fit patient. May shape or reshape eyewear

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• High School Diploma or G.E.D. required


• Previous optical experience and knowledge required


• Previous retail or hospitality experience required


• Requires computer knowledge


• Must have advanced knowledge of all operational supporting systems used within OptimEyes including Acuity Logic, eEHR, and insurances.


• Requires successful completion of required Henry Ford Optimeyes training courses


• Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS' Customer Service Policy


• Must practice the customer skills as provided through on-going training and in-services.

PHYSICAL DEMANDS/WORKING CONDITIONS:

• Normal office environment with minimal exposure to noise, dust, or extreme temperatures.


• Requires evening and weekend hours

Additional Information

• Organization: Community Care Services


• Department: HF Optimeyes Southfield SVC


• Shift: Rotating


• Union Code: Not Applicable