Assistant Store Manager Operations - House of Sport

DICK'S SPORTING GOODS; Durham (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

An innovative retail destination is seeking an Assistant Store Manager of Operations to enhance the shopping experience and lead a diverse team. This role emphasizes community engagement, operational excellence, and team development. You will partner with the Store Manager to manage store operations, foster a people-first culture, and ensure compliance with company standards. If you are passionate about sports and community, this position offers an exciting opportunity to make a meaningful impact while growing your career in retail management.

Qualifications

• 1-3 years of retail management or customer-focused experience.
• High School Diploma or Equivalent required.

Responsibilities

• Partner with the Store Manager on workforce management and payroll oversight.
• Lead coaching and development efforts for team members.

Skills

Retail Management

Customer Service

Team Leadership

Operational Management

Education

High School Diploma or Equivalent

Job description

House of Sport by DICK'S Sporting Goods is more than just a store. It is a destination, an experience, and a place where athletes can experiment and play. Our retail store is devoted to sport, community gathering, and inspiration. We are transforming retail by enhancing these experiences, providing first-class service, obsessing over our athletes, inspiring our teammates, and challenging retail norms.

We are committed to creating an inclusive and diverse workforce that reflects the communities we serve. Every team member plays a vital role in building confidence and excitement by personally equipping athletes to achieve their dreams.

If you are passionate about athletes and want to make a difference in your community, apply to join our team today!

OVERVIEW:

We are seeking an Assistant Store Manager of Operations to join our new Durham, NC House of Sport store team!

Job Duties and Responsibilities:

1. Partner with the Store Manager on the long-term management of the store workforce. Oversee payroll to meet budget, effectively schedule teammates based on athlete traffic, analyze sales reports, and react accordingly.
2. Hire and build strong teams by collaborating with the Store Manager to develop targeted hiring strategies that actively recruit within the community, ensuring the team reflects the community served.
3. Lead coaching and development efforts, handle teammate discipline, conduct appraisals, and make recommendations regarding teammate termination and advancement.
4. Plan, organize, and control store operations 90 days in advance with guidance from the Store Manager. Identify opportunities to improve the shopping experience and validate key in-store programs and processes (e.g., BOPIS, ship-from-store).
5. Manage team in assigned departments and have a dotted line responsibility for teammates in other areas when serving as Head Coach. Ensure merchandising standards are met, including merchandise exposure, visual presentation, pricing, and signage.
6. Hold teammates accountable for operational guidelines, brand standards, customer service expectations, and company policies.
7. Ensure compliance with all operational processes, including firearm regulations (if applicable), cash handling, safety, and conduct Loss Prevention audits. Promote safety and security practices, possibly serving as store 'Shrink Coach.'
8. Prioritize training, coaching, and development, fostering a learning environment through accountability, motivation, hands-on coaching, and stretch assignments. Develop development plans collaboratively and make recommendations regarding teammate progression.
9. Maintain a people-first culture by engaging with teammates, building mutual trust and respect, and fostering a high-energy, engaging environment.
10. Create an inclusive store environment where everyone feels safe, welcome, and encouraged to bring their best self to work. Support opportunities for teammates to give back to the community.

QUALIFICATIONS:

• High School Diploma or Equivalent
• 1-3 years of experience
• 1-3 years of retail management or customer-focused experience

Note: Based on the store location, relevant state-mandated clearances may be required to supervise minors.