Assistant Store Manager, Operations

Crate and Barrel; Asheville (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company in home furnishings is seeking an Assistant Store Manager, Merchandising. This role involves leadership, sales promotion, and team development. The ideal candidate will have retail experience and strong communication skills. This position prepares you to advance to a Store Manager role.

Qualifications

• 2+ years customer service or retail leadership experience.
• Strong delegation skills in support of execution.
• Discerning eye and passion for design and home furnishings.

Responsibilities

• Manage and delegate workload with Store Manager.
• Analyze results to improve KPI results.
• Communicate regularly concerning sales and associate performance.

Skills

Customer Service

Retail Leadership

Communication

Problem Solving

Interpersonal Skills

Education

High school diploma/GED

Associate degree or equivalent preferred

Job description

The Assistant Store Manager, Merchandising is our resident merchandising and operations expert. You are responsible for developing the staff, sharing our culture and teaching the values and standards that set us apart. Both creative and strategic, you lead the merchandising and operations team to set the stage for an exceptional visual experience. You have a full understanding of your stores needs, maintaining awareness of product within your store and ordering product as needed to ensure customers needs are met. Your freedom to make decisions develops your entrepreneurial skills, and your enthusiasm to teach and coach builds a committed team. Your development in this role will prepare you to run your own store as a Store Manager.

What you'll do:

Leadership

• In collaboration with the Store Manager, manage and delegate workload and ensure execution of plans and strategies across the store and in assigned area.
• Partner with the Store Manager to establish and communicate all critical metrics and expectations within the store, including but not limited to sales, visual, operations, safety, loss prevention, human resources, payroll/scheduling and training.
• Coach, teach, train, recognize and manage all aspects of performance and development for all store associates to encourage professional growth and build a bench of talent.

Job Knowledge

• Focus on promoting and driving sales as they pertain to, or are driven by, position and acting as the Manager on Duty (MOD).
• Collaborate with Store Manager and other functional Assistant Store Managers during new season planning and execution.

Results Oriented

• Analyze results through reporting, translating numbers into actionable behaviors and goals in order to improve KPI results.
• Ensure all customers are provided gracious, quick and efficient service. Set expectations and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and the company to both internal and external customers in all forms of communication.

Communication/Teamwork

• Communicate regularly with the management team concerning all aspects of sales, customer feedback/traffic and associate training/performance. Participate in weekly store walk-throughs with the management team and follow-up as required.
• Stay up to date on all store initiatives and communications that are received, sharing with associates when appropriate.

What you'll bring:

• Your sense of personal style with a discerning eye and passion for design and home furnishings
• 2+ years customer service or retail leadership experience
• High school diploma/GED or equivalent, Associate degree or equivalent preferred
• Strong communication, interpersonal, and problem solving skills
• Strong delegation skills in support of execution and driving results