Assistant Store Manager - Operation | Hill Center | west elm

Williams Sonoma; Nashville (TN); On-site; USD 40,000 - 65,000; Full time

Job summary

An established industry player is seeking an Assistant Manager for OMNI Operations. This dynamic role focuses on driving sales and profitability through effective management of in-store order fulfillment across various channels. You will lead a team to ensure world-class service, maintain store supervision, and foster a positive environment aligned with a People-First Philosophy. With opportunities for personal growth and a commitment to diversity and inclusion, this position offers a chance to make a significant impact in a collaborative setting. Join a company that values innovation and customer experience.

Benefits

Generous discounts on products

401(k) plan and investment options

Wellness programs

Paid vacations and holidays

Health, dental, and vision insurance

Qualifications

• 2-3 years of retail sales or management experience in a customer service environment.
• Omni-channel fulfillment experience is a plus.

Responsibilities

• Lead customer fulfillment across all channels including order pick-up and home delivery.
• Ensure effective stockroom organization and safety practices.

Skills

Communication Skills

Leadership Skills

Critical Thinking

Time Management

Multitasking

Job description

We hope you're interested in building a home with us. Even if you don't meet every requirement listed in this job description, we still encourage you to apply.

About the Team

Our mission is to enhance the quality of our customers’ lives at home. We prioritize the customer in everything we do, guided by our core values: People First, customers, quality, shareholders, integrity, and corporate responsibility.

Overview of the Assistant Manager, OMNI Operations role

You will drive incremental sales and ensure profitability through effective management of in-store order fulfillment via Omni channels. You will support the management team in achieving goals by providing World-Class service, building relationships with guests, and maintaining store supervision to ensure proper staff coverage.

Responsibilities

1. Lead customer fulfillment across all channels, including order pick-up, outgoing shipment, unpaid hold management, home delivery, and installation.
2. Identify, execute, and maintain shipping lanes in the stockroom, utilizing additional tables, carts, or racks as needed.
3. Ensure effective stockroom organization and supplies to maximize efficiency, safety, and productivity.
4. Perform regular audits and reconciliations to prevent shrink and ensure accuracy.
5. Champion safety practices by hosting safety meetings, maintaining tools and resources, and ensuring staff safety training is completed.
6. Create and foster a positive environment where all associates are treated with fairness and dignity, aligned with our People-First Philosophy.

Criteria

• Excellent communication, organization, and leadership skills.
• Strong critical thinking skills to identify challenges and develop timely action plans.
• Effective time management and multitasking abilities.
• Ability to independently lead and motivate others to achieve results.
• 2-3 years of retail sales or management experience in a customer service environment; omni-channel fulfillment experience is a plus.

Physical Requirements

• Ability to be mobile on the sales floor for extended periods.
• Capability to lift and mobilize items up to 75 lbs., using proper equipment and safety techniques.
• Full-time associates should have open availability; part-time associates must work at least 15 hours weekly, including weekends and during holiday seasons.

Our Mission Around Diversity, Equity & Inclusion

We believe a culture focused on diversity, equity, and inclusion fosters innovation, healthy teams, and superior customer experiences. We aim to create a workplace where everyone can bring their authentic selves, with advancement based on merit and contributions, valuing individual differences.

Benefits Just for You

Depending on your role and location, benefits may include:

• Generous discounts on Williams-Sonoma, Inc. brands
• 401(k) plan and investment options
• Wellness programs supporting physical, financial, and emotional health
• Paid vacations and holidays for full-time staff
• Health, dental, and vision insurance, including domestic partner benefits for full-time employees

Your Journey in Continued Learning

Opportunities include:

• Individual development plans and career discussions
• Annual performance reviews
• Cross-brand and cross-functional career paths
• Online learning via brand resources and WSI University
• Leadership development programs

Note: WSI does not sponsor immigration cases for this role, and relocation assistance is not available.

Williams-Sonoma, Inc. is an Equal Opportunity Employer, considering qualified applicants with criminal histories in accordance with applicable laws.