Assistant Store Manager New Orleans

Tecovas; New Orleans (LA); On-site; USD 28,413 - 40,467; Full time

Benefits offered by this job

Competitive salary

Insurance plans covering health premium

Free Boots

Generous employee discounts

Job summary

Tecovas is seeking a Full-Time Assistant Store Manager in New Orleans to enhance customer experiences for boot buyers. The role includes team development, store operations management, and delivering high-quality services to customers.

Qualified candidates will have 3+ years in retail management, strong leadership and customer service skills, and a proven record in training and team development. This position offers competitive pay, employee benefits including health coverage, and an opportunity to work in a vibrant retail environment.

Qualifications

• 3+ years Retail Management experience.
• Exceptional leadership, selling, and customer service skills.
• Strong merchant skills and a history of delivering financial results.

Responsibilities

• Cultivates genuine customer connections.
• Supports the Store Manager in recruiting and hiring.
• Delivers world-class in-person training to new team members.

Skills

Leadership

Customer service skills

Retail management

Conflict resolution

Education

High School Diploma (College Degree preferred)

Job description

Tecovas is passionate about offering an incredible customer experience for first‑time boot buyers and western enthusiasts alike! We’re looking for a talented Full‑Time Assistant Store Manager that will contribute to a profitable and customer‑centric environment through the development of a team and management of our total store operations. The Assistant Store Manager will support product flow and apply merchant and customer service skills to curate a compelling in‑store experience.

Customer Experience

• Cultivates an environment of genuine customer connection
• Demonstrates extraordinary service and acts as a brand ambassador reflective of the company values
• Facilitates an energized pace, positive service environment and team development
• Delivers high‑quality product services with attention to detail—such as branding, debossing, boot stretching, brim shaping, and boot shines—to ensure a premium customer experience
• Understands an OMNI Channel business—implements processes and utilizes tools to better service the customer

Leadership & Team Management

• Supports the Store Manager in recruiting, hiring, and retaining top talent
• Supports the Store Manager in creating and maintaining a succession strategy
• Foster a culture of strong communication and teamwork in order to ensure a seamless balance between operational, visual and customer priorities
• Provides real‑time feedback, coaching and training to team members, escalating issues as needed to Store Manager

Training & Development

• Deliver world‑class, in‑person training (in conjunction with e‑learning) to all new team members
• Ensure timely completion of new hire training paths
• Meet regularly with the Tecovas HQ Retail Training team or field leaders to check in on team progress
• Suggest improvements or new programs related to retail training
• Ensure the compliance of all training activities with established policies and best practices
• Work closely with store leadership to prepare, plan, schedule, and execute new hire training
• Work closely with store leadership and HQ partners to facilitate and organize ongoing training in store locations, including training for new products and services
• Attend regular training meetings to ensure understanding of necessary information

Visual Merchandising

• Productive planning, presetting, and on‑time execution of visual directives
• Submit store photos as requested and complete feedback given by HQ
• Participate in visual training calls with HQ partners to support new product launches
• Partner with store leadership team to ensure VM standards are upheld, and replenishment tasks are completed
• Support store presentation through sell‑through and markdown cycles
• Maintain in‑store marketing elements and accurate presentation of store collateral
• Work with store manager to ensure schedule is reflective of visual set times for product launches
• Partner with store leaders for new hire visual training
• Oversight of sales floor and windows to ensure proper lighting placement, store cleanliness, maintenance of window displays, and props

Business Operations

• Upholds and ensures compliance with shipments, transfers and restock standards
• Adheres to and develops awareness around internal and external Loss Prevention procedures
• Set clear objectives and expectations to drive a consistent store experience and ensure excellent operational and visual standards
• Encourage and demonstrate adaptability; positively effecting change and enabling the team to successfully execute a shared vision

Qualifications

• 3+ years Retail Management experience
• Exceptional leadership, selling, and customer service skills
• Strong merchant skills and a history of delivering financial results
• Proven record of hiring and developing great talent
• Experienced in coaching, counseling & conflict resolution
• Independent, proactive, results‑driven work ethic
• Utmost character, honesty, and transparency

Requirements

• High School Diploma required (College Degree preferred)
• Must be at least 18 years of age or older
• Continually able to stand/walk for extended periods of time, and be able to reach overhead, bend, squat, and kneel as you organize and stock inventory
• Ability to deliver excellent customer service while implementing loss prevention practices
• Able to lift up to 30lbs regularly and perform store maintenance tasks
• Must be able to reliably commute to and from the work location
• Must be available to work 40 hours per week including weekends (Friday, Saturday and Sunday), evenings and holidays as needed

Benefits

• Competitive salary
• We offer insurance plans that pay 79‑90% of your health premium coverage and 100% of your dental & vision insurance coverage for your family/dependents
• Free Boots!
• Generous employee discounts!
• The hourly rate for this position is $25/hr. The actual compensation will be based on factors such as the candidate's skills, qualifications, and experience.

We are an Equal Opportunity Employer and we encourage all qualified individuals to apply! Information collected during the application process is subject to our privacy policy. Please note: Offers of employment may be conditional pending the completion of standard onboarding procedures.