Assistant Store Manager - NE

The Salvation Army Southern California; Pleasant Hill (CA); On-site; USD 23,000 - 32,000; Full time

Job summary

The Salvation Army Southern California in Pleasant Hill, CA is seeking a Store Manager to oversee day-to-day store operations, lead a team, and ensure excellent customer service while meeting sales goals.

You will schedule staff, manage donations and inventory, and implement loss prevention measures. Qualified candidates have retail leadership experience and strong communication skills.

Qualifications

• Minimum High School Diploma or equivalent.
• Basic understanding of MS Office (Word, Excel, Outlook).
• Minimum of 3 years of supervisor/management experience in a retail environment (thrift experience preferred).
• Valid Driver’s license and pass MVR check with proof of insurance.
• Must pass background check including Criminal History and Sex Offender Registry.
• Ability to communicate effectively with management, store employees, customers, and donors.

Responsibilities

• Plans and directs the day-to-day operations of assigned store locations.
• Develops strategies to improve customer service, drive store sales, and increase profitability.
• Ensures Customer/Donor needs are met and maintains good relations.
• Schedule Store Employees to ensure appropriate coverage and hold team meetings.
• Supervise employees and ensure compliance with directives and guidelines.
• Hiring, training, and performance evaluations for staff.
• Ensure store meets ARC standards and maintains inventory levels.
• Implement loss prevention measures and ensure safe cash handling.
• Attend district meetings and communicate new policies to staff.

Skills

MS Office

Communication

Leadership

Driver’s license

Background check

Education

High School Diploma

Some college preferred

Tools

MS Office (Word, Excel, Outlook)

Job description

The Salvation Army Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is

based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.

RATE OF PAY

RATE OF PAY: $20.00 PER HOUR

Position Objectives

• To provide customers with the best selection, exceptional service and well-organized stores so we can offer spiritual, social, and rehabilitation programs to those in need.
• Accountable for meeting store sales and income budget expectations while managing expenses to maximize profitability.
• Create a positive and mentoring environment for Beneficiaries (ARC rehabilitation program participants) through collaboration and partnership with program staff.
• Implement positive and effective Work Therapy Assignments (WTA) and keep Beneficiaries on the right track and focus where they need to improve.

Qualifications

• Minimum High School Diploma or equivalent. (some college preferred)
• Basic understanding of office applications, including MS Office (Word, Excel, Outlook)
• Minimum of 3 years of supervisor/management experience in a retail environment (thrift experience preferred).
• Valid Driver’s license, successfully pass a MVR check (required), proof of insurance and access to a motor vehicle.
• Must pass background check, which will include Criminal History and Sex Offender Registry.
• Ability to communicate effectively with management, store employees, customers, and donors.

Physical Requirements

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull objects such as files, file cabinet drawers, clothing carts, merchandise carts, rolling clothing racks, fixtures, furniture dollies, platform trucks and carts, hand trucks and miscellaneous carts.
• Ability to lift up to 50 lbs.
• Ability to perform various repetitive motion tasks.

Core Competencies

• Problem Solving – Identify & resolve problems promptly; gather, analyze information, and develop solutions.
• Oral Communication - Speak professionally, clearly, and persuasively in a variety of potentially challenging situations; seek clarification and respond appropriately to questions.
• Written Communication - Write clearly and informatively; edit work for spelling and grammar; Present numerical data accurately; Read and interpret written information.
• Project Management - Prioritize and plan work activities; use time efficiently; Organize work schedules of others and assign tasks. Follow up to ensure accountability.
• Teamwork – Balance team and individual responsibilities; Build a positive team spirit, morale, and group commitment to established goals, core values and objectives.
• Managing People - Include staff in planning, decision-making, facilitating, and process improvement. Be available and present to staff; provide regular performance feedback; help develop subordinate’s skills and encourage growth; Improve

Essential Duties And Responsibilities

• Plans and directs the day‐to‐day operations of assigned store locations.
• Develops strategies to improve customer service, drive store sales, and increase profitability as projected by budget and goals set by Command Retail Directors and Command Administration.
• Ensures Customer/Donor needs are met by maintaining good Customer/Donor/Community relations; complaints are resolved, and service is quick and efficient.
• Schedule Store Employees to ensure appropriate coverage in-store and donation center. Coordinate daily morning and shift change team meetings.
• Supervise employees in the performance of duties to ensure compliance with published directives and guidelines.
• Responsible for interviewing and processing for hiring new store employees.
• Provide training for new personnel on store policies and procedures by The Salvation Army.
• Responsible for issuing disciplinary warnings, conference reports, employee evaluations, and goals as needed in coordination with the HR Generalist/Coordinator and District Sales Manager.
• Ensures store is maintained at ARC Merchandising Standards; adequate inventory levels on hand. The store is at CNO standards. Ensure timely completion of regular and accurate Rag Out from the sales floor.
• BRP (Back Room Processing) - Ensuring that Material Handlers are working effectively and efficiently to meet daily processing goals as outlined in Material Handler Standard Operating Procedures/Job Description.
• Ensures that the Sales Associate/Material Handler (s) working the donation sites are working effectively and efficiently as outlined in the Donation procedures.
• Responsible for an adequate amount of change at the beginning of each day, safeguarding cash in registers and safe at all times, and banking of cash receipts as per ARCC policy.
• Completes all tasks as assigned by the District Sales Manager; Command Retail Directors and Command Administration.
• Responsible for the processing of paperwork per Review Standards, especially as it relates to Time and Attendance compliance.
• Attends Monthly District Meetings and is responsible for Store Monthly Meetings to keep personnel informed of new policies and directives.
• Assures that safety measures are established and maintained consistent with ARC policy and governmental regulations and that hazards are reported to Administration. Conducts Weekly Store Meetings with the store team.
• Responsible for the protection of property and buildings.
• May transfer from store to store at the direction of Command Retail Directors and Command Administration.
• Implement appropriate loss prevention measures.
• Other written or verbal duties may be assigned by the District Sales Manager, Command Retail Directors, and Command Administration.