Assistant Store Manager - Morgantown, WV

Follett Corporation; Morgantown (WV); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player seeks an Assistant Store Manager to support store operations and drive sales growth. In this role, you will oversee a dynamic team, ensuring operational excellence and a top-notch customer experience. Your leadership will foster a culture of mentorship and continuous development, while your attention to detail will maintain high merchandising standards. This position offers a unique opportunity to contribute to a collaborative environment that values innovation, teamwork, and inclusion. If you are passionate about retail and customer service, this role is perfect for you.

Qualifications

• Proficiency in driving sales growth and delivering excellent customer service.
• Experience in supervising and training a sales team.

Responsibilities

• Supervise sales team activities and maintain merchandising standards.
• Greet customers and resolve inquiries to promote a solutions-based culture.

Skills

Customer Service

Sales Growth

Team Leadership

Merchandising

Education

High School Diploma

Bachelor's Degree (Preferred)

Tools

Cash Register

Store Computer System

Job description

Position Overview

As an Assistant Store Manager, you will support a Market Leader or Campus Store Manager in overseeing store operations. Your responsibilities include driving sales growth, delivering brand and operational excellence, and ensuring an engaging customer service experience.

You will foster an environment of mentorship and continuous development for your team, monitor financial metrics and store performance, and assist with overall store operations. Demonstrating Follett Values—One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, Stand for Inclusion—is essential. Proficiency in Follett Strategic Core Competencies—Thought, Results, People, and Self—is required. You must maintain availability that meets business needs.

Responsibilities

1. Supervise sales team activities, including scheduling, training, and ensuring adherence to policies and standards.
2. Maintain proper merchandising, promotion standards, and create displays.
3. Conduct onboarding for new hires.
4. Greet customers, answer inquiries, resolve escalated issues, and promote a hassle-free customer service culture focused on solutions-based selling.
5. Receive, verify, and unload orders as needed.
6. Operate cash register and store computer, handle payments, and balance cash drawer.
7. Stock shelves, take inventory, and perform store cleaning and organization tasks.
8. Execute merchandising and promotion standards.
9. Fill in for other personnel during breaks or peak periods, including register operations and departmental support.
10. Serve as keyholder with opening and closing responsibilities.
11. Handle cash deposits, reconcile cash drawers, manage accounts receivable, and prepare reports.
12. Follow shrink prevention practices and maintain excellent customer service.
13. Perform other duties as assigned.

Follett Higher Education is a drug-free workplace environment.