Assistant Store Manager - Midfield, Alabama

CNG Holdings, Inc.; Birmingham (AL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an Assistant Store Manager to lead customer interactions and ensure compliance with regulations. This role involves educating customers about financial products, managing cash transactions, and maintaining outstanding customer service. The ideal candidate will possess strong communication skills and a commitment to the company’s core values. Join a team dedicated to making a positive impact on the community and helping customers improve their financial situations. This is a fantastic opportunity for those looking to grow in a supportive and dynamic environment.

Qualifications

• 1+ years of experience in sales or customer service preferred.
• Strong communication and active listening skills.

Responsibilities

• Serve and educate customers on product options.
• Handle cash and manage cash drawers accurately.
• Comply with federal and state regulations.

Skills

Customer Service

Sales Skills

Communication

Cash Handling

Microsoft Office

Education

High School Diploma or GED

Job description

Assistant Store Manager - Midfield, Alabama

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Assistant Store Manager - Midfield, Alabama

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Join to apply for the Assistant Store Manager - Midfield, Alabama role at CNG Holdings, Inc.

General Function / Summary: As a financial services leader, we strive to make a difference in our customers’ lives & the communities we serve. Our Assistant Store Managers are front-line brand ambassadors representing Check N Go, Allied Cash Advance, or Cash Store, all part of the CNG Holdings, Inc. family of companies. They embody the company’s values and ethics, supporting our mission to provide outstanding customer service and regulatory compliance.

Job Description

Essential Duties:

• Serve and educate customers on our product portfolio, presenting options that meet their needs.
• Escalate unresolved issues to the store manager, District Director of Operations (DDO), or corporate office.
• Answer inquiries via telephone regarding questions, applications, or requests.
• Perform outbound sales, courtesy, and collection calls following regulations and store expectations.
• Respond professionally to customer concerns, explaining solutions and ensuring support and value.
• Handle cash, manage cash drawers, and perform deposits, including bank pickups if necessary.
• Balance daily receipts and resolve discrepancies.
• Verify customer information and process transactions accurately, including loans, check cashing, and Net Spend services.
• Comply with federal and state regulations, company policies, and complete required trainings.
• Perform other duties as assigned.

Minimum Education and Experience:

• High school diploma, GED, or equivalent.
• 1+ years of experience in sales, customer service, or cash handling preferred.
• Strong communication and active listening skills.
• Proficiency in Microsoft Office.
• Ability to multitask and work independently.
• Reliable transportation, valid driver’s license, and insurance.
• Commitment to core values of accountability, inclusiveness, transparency, and focus.

Physical Demands:

• Work in a retail/call center environment.
• Handle cash extensively.
• Extended periods of standing, computer use, and phone usage.
• Lift up to 50 lbs with accommodations.

Travel / Attendance:

• Travel within the district, possibly overnight.
• Work scheduled shifts.

Why Choose CNG Holdings, Inc.: Headquartered in Cincinnati, Ohio, CNG provides accessible financial products to improve customers’ financial situations, emphasizing our mission to educate and support long-term relationships. We value diversity and are an Equal Opportunity Employer.

This description outlines the general responsibilities and is not exhaustive.