Assistant Store Manager - Merchandising

At Home; Lancaster (Lancaster County); On-site; USD 50,000 - 65,000; Full time

Job summary

At Home is hiring an Assistant Store Manager – Merchandising to support the Store Manager in leading merchandising, store conditioning, and team functions at a large-format store in Lancaster. You will drive sales by executing merchandising strategies, ensuring in-stock conditions, and delivering an exceptional customer and Team Member experience.

You will develop the Zone Lead team, coach staff, and ensure a safe, organized, and high-performing store environment while upholding At Home’s values

Qualifications

• High school diploma or equivalent required; Bachelor's Degree preferred.
• 3+ years of leadership experience in big-box or high-volume retail.
• Experience leading 20+ team members and $5M+ in annual revenue or budget.
• Knowledge of freight, inventory control, stocking, and merchandising.
• Demonstrated integrity, reliability, and ethical business practices.
• Proficient with Microsoft Office and HRIS/workforce scheduling systems.
• Strong communication skills—verbal, written, and comprehension.
• Ability to inspire teams, drive urgency, delegate effectively.
• Skilled at prioritizing, multitasking, and adapting to changing needs.
• Proven ability to analyze data and drive performance.
• Customer-focused mindset with a track record of exceptional in-store experiences.
• Ability to build and sustain a collaborative, high-performing team culture.

Responsibilities

• Drive execution of store operations to achieve sales, profit, and overall performance goals.
• Attract, hire, and develop talent; build bench strength and succession plans.
• Coach, train, and develop staff to improve performance and internal mobility.
• Staff planning to labor model, scheduling, and payroll accuracy while managing costs.
• Oversee merchandising, transitions, resets, and maintain visual integrity and cleanliness.
• Maintain an organized sign storage area with current signage and fixtures.
• Lead in customer satisfaction, inventory control/shrinkage, safety, and loss prevention.
• Address team and customer concerns with urgency, professionalism and integrity.
• Ensure compliance with company policies, procedures, and laws.
• Foster a positive, inclusive, safe environment aligned with At Home values.
• Lead team communication through regular huddles and meetings.
• Perform additional duties as assigned.

Skills

Leadership

Team building

Communication

Customer service

Problem solving

Education

High school diploma or equivalent

Bachelor’s Degree preferred

Tools

Microsoft Office

HRIS

Workforce scheduling

Job description

Assistant Store Manager – Merchandising

JOB SUMMARY

The Assistant Store Manager – Merchandising supports the Store Manager in leading merchandising, store conditioning, and team functions within an At Home store. This role plays a key part in driving store performance in a large-format retail environment with annual sales typically ranging from $6-$10 million by executing merchandising strategies that maximize sales, ensure in-stock conditions, and deliver an exceptional experience for both Team Members and customers. The role leads and develops the Zone Lead team, fosters collaboration, and helps ensure a safe, organized, and high-performing store environment. Success in this role comes from leading by example, maintaining high standards, continuously improving processes, solving problems proactively, and supporting a culture focused on teamwork, accountability, and results for both customers and Team Members.

ESSENTIAL FUNCTIONS

• Drive execution of store operations to achieve sales, profit, and overall performance goals, while creating an engaging, customer-focused shopping experience.
• Attract, hire, and develop talent; build internal bench strength and effective succession plans that support long-term growth.
• Drive efficiency and performance through focused coaching, training, and development, encouraging continuous improvement and supporting internal career growth within At Home.
• Support proper staffing to labor model, scheduling, and payroll accuracy while executing plans based on financial and operational metrics to drive sales, control expenses, and improve profitability.
• Plan, prioritize, and oversee merchandising, including transitions, resets, product changes, and maintaining visual integrity and store cleanliness.
• Maintain an organized sign storage area with current signage and fixtures.
• Lead efforts in customer satisfaction, inventory control/shrinkage, safety, loss prevention, and overall store effectiveness.
• Address Team Member and customer concerns with urgency, professionalism and integrity.
• Ensure full compliance with company policies, procedures, and all applicable laws and regulations.
• Champion a positive, inclusive, and safe environment where Team Members can grow, collaborate, and enjoy their work by modeling At Home’s Values
• Lead team communication through regular huddles and meetings.
• Perform additional duties as assigned.

QUALIFICATIONS

• High school diploma or equivalent required; Bachelor’s Degree preferred.
• Minimum of 3 years of relevant leadership experience in a big-box and/or high-volume retail environment.
• Proven experience leading teams of 20+ Team Members and managing a minimum of $5M in annual revenue or budget.
• Knowledge of freight processes, inventory control, stocking, and merchandising, with the ability to maintain a clean, safe, and organized store environment.
• Demonstrated integrity, reliability, and commitment to ethical business practices.
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams).
• Experience utilizing task management, HRIS, and workforce scheduling systems.
• Strong communication skills, including verbal, written, and comprehension.
• Ability to inspire teams, drive urgency, delegate effectively, and motivate high-performing teams.
• Skilled in prioritizing, multitasking, and adapting to changing business needs.
• Proven ability to analyze data and leverage insights to make informed business decisions and drive performance.
• Customer-focused mindset with a track record of delivering exceptional in-store experience.
• Proven ability to build and sustain a collaborative, engaging and high-performing team culture.

WORKING CONDITIONS

• Ability to meet the physical demands of the role, including standing and walking for extended periods, as well as frequent bending, kneeling, and reaching.
• Ability to lift and carry up to 50 lbs. independently and participate in team lifts up to 100 lbs.
• Ability to climb ladders and work at varying heights as needed.
• Comfortable working in a retail environment that includes sales floor, stockroom, and receiving areas, with exposure to varying temperatures.
• Ability to use standard retail equipment, including pallet jacks and rolling carts and baler.
• Ability to perform repetitive motions, including lifting, pushing, and pulling.
• Flexible availability, including nights, weekends, and holidays, based on business needs.