Assistant Store Manager – Luxury Retail, Growth & Benefits

Coach; Schaumburg (IL); On-site; USD 25,000 - 43,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Store Leader in Schaumburg to drive sales, deliver exceptional service, and lead a high-performing team in a luxury retail environment. You will oversee daily operations, emphasize omni-channel engagement, and uphold brand standards across the store.

The role requires at least 1 year of leadership experience in retail, strong communication skills, and the ability to motivate teams to meet performance goals. Flexibility to work nights/weekends is needed.

Qualifications

• 1+ years of leadership experience in retail or service industries; luxury/fashion background preferred.
• Strong customer focus and ability to thrive in a fast-paced environment.
• Proven ability to inspire and motivate teams to exceed performance standards.
• Excellent communication, problem-solving, and conflict resolution skills.
• Proficiency in Microsoft Office and retail systems; knowledge of omni-channel services and clienteling strategies.

Responsibilities

• Drive Sales & Strategy: Support the Store Manager in achieving sales goals through forecasting, planning, and implementing category initiatives; monitor KPIs and adjust strategies as needed.
• Deliver Exceptional Service: Create an inclusive, high-energy environment that meets Coach Service standards; resolve customer issues promptly and act as a brand ambassador in-store and in the community.
• Lead & Develop Talent: Recruit, onboard, and coach team members; foster a collaborative culture and build a strong talent pipeline aligned with brand vision.
• Execute Omni-Channel & Digital Engagement: Support virtual shopping, clienteling, and customer data acquisition; leverage social media trends to enhance the customer experience.
• Ensure Operational Excellence: Oversee compliance with policies, scheduling, payroll, HR processes, loss prevention, and visual merchandising standards; maintain store safety and vendor relationships.
• Collaborate & Communicate: Partner with leadership to interpret market trends, shape store strategies, and share insights with district and corporate teams to drive cross-functional projects.

Skills

Leadership

Customer focus

Communication

Problem solving

RetaiI systems

Microsoft Office

Tools

Microsoft Office

Retail systems

Job description

Coach is seeking a Store Leader in Schaumburg to drive sales, deliver exceptional service, and lead a high-performing team in a luxury retail environment. You will oversee daily operations, emphasize omni-channel engagement, and uphold brand standards across the store.

The role requires at least 1 year of leadership experience in retail, strong communication skills, and the ability to motivate teams to meet performance goals. Flexibility to work nights/weekends is needed.