Assistant Store Manager — Lead & Grow Sales

PLS; Cleveland (OH); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k)

Vacation

Advancement opportunities

Ongoing training

Job summary

PLS is seeking an Assistant Store Manager in Cleveland, OH to lead daily operations and deliver exceptional customer service at 13520 Euclid Ave. You will assist the Store Manager, supervise team members, and help meet financial goals while ensuring policy compliance.

The role requires at least 1 year of management experience in relevant industries, strong communication, and the ability to engage customers. English fluency is required; English/Spanish bilingual is a plus.

Qualifications

• Minimum of one year of management experience in industries such as hospitality, financial services, retail, and restaurant.
• Ability, willingness, and confidence to engage with customers.
• Excellent communication and presentation skills.
• English fluency is required; English/Spanish bilingual is a plus.

Responsibilities

• Maintaining exemplary customer service within the store and building relationships with our customers so they will choose to do business with us again
• Establishing a strong customer service culture within the store
• Assisting the Store Manager in implementing strategies to help meet store goals and objectives
• Assisting the Store Manager with recruiting, developing, and motivating store team members who exceed internal and external customer expectations
• Ensuring compliance with federal, state, and local regulations
• Performing the responsibilities of a Customer Service Representative and supervising CSR activities in the absence of the Store Manager, including but not limited to transaction processing, maintenance of cash drawers, and cash handling procedures
• Analyzing financial statements and trends to increase and maximize sales
• Marketing within the community to increase market share and store revenues
• Resolving customer complaints for increased customer satisfaction
• Assisting the Store Manager with managing schedule, cash, and store audits
• Reviewing all Operations Bulletins, News communications, and training to ensure understanding of current policies, procedures, and any changes.
• Helping to maintain a neat and clean store environment for our customers and team members
• Other duties as assigned

Skills

Management experience

Customer engagement

Communication skills

Professional appearance

Job description

PLS is seeking an Assistant Store Manager in Cleveland, OH to lead daily operations and deliver exceptional customer service at 13520 Euclid Ave. You will assist the Store Manager, supervise team members, and help meet financial goals while ensuring policy compliance.

The role requires at least 1 year of management experience in relevant industries, strong communication, and the ability to engage customers. English fluency is required; English/Spanish bilingual is a plus.