Assistant Store Manager - Lead & Elevate Customer Service

brobstongroup.com - Jobboard; New York (NY); On-site; USD 50,000 - 60,000; Full time

Job summary

brobstongroup.com - Jobboard is seeking an Assistant Store Manager in New York City to support the Store Manager in achieving sales and service targets while maintaining store operations. This role involves leading and developing the store team and ensuring an excellent customer experience.

The ideal candidate will bring previous management experience, strong leadership abilities, and a commitment to high customer service standards. Flexibility for nights and weekends is essential.

Qualifications

• Previous experience in management, sales, hospitality, or service.
• Exceptional customer service and clienteling skills.
• Strong leadership skills with the ability to coach and motivate a team.
• Professional verbal and written communication skills.
• Flexible availability including nights, weekends, and holidays.

Responsibilities

• Support Store Manager to lead and develop a professional store team.
• Collaborate with training teams to develop a gold-standard team.
• Establish weekly and monthly objectives for the team.
• Ensure employees deliver the highest level of customer service.
• Ensure merchandise is displayed according to visual guidelines.
• Coordinate with store support departments on policies and procedures.
• Perform other duties as assigned by the Store Manager.

Skills

Exceptional customer service

Leadership

Professional communication

Job description

brobstongroup.com - Jobboard is seeking an Assistant Store Manager in New York City to support the Store Manager in achieving sales and service targets while maintaining store operations. This role involves leading and developing the store team and ensuring an excellent customer experience.

The ideal candidate will bring previous management experience, strong leadership abilities, and a commitment to high customer service standards. Flexibility for nights and weekends is essential.