Assistant Store Manager / Key Carrier

Roses Discount Stores; Shreveport (LA); On-site; USD 100,000 - 125,000; Full time

Job summary

A leading retail company is seeking a Customer Service Associate to ensure a positive experience for customers and staff. The role involves coordinating customer service tasks, managing staff presence on the sales floor, and adhering to company policies to maximize service and sales. Candidates should have a high school diploma or GED, along with 1-2 years of related experience in retail. Strong communication skills are essential for effectively engaging with customers and team members.

Qualifications

• 1-2 years of related experience in retail customer service.
• Ability to effectively communicate in English.

Responsibilities

• Provide positive customer service by treating customers courteously.
• Ensure leaders are visible on the sales floor at all times.
• Follow all Company policies and procedures.

Skills

Communication

Customer Service

Fundamental reading and math skills

Education

High School diploma or GED

Job description

Designed to drive comp sales through consistent leadership of daily priorities in order to create a great customer and associate experience. Ensure : leaders are visible on the sales floor at all times. Effective two-way communication takes place between management and associates. Tasks are completed in a timely manner. Associates are happy and more productive, resulting in a great in-store experience for Associates and Customers.

Job Scope

This position coordinates the work of Customer Service Associates.

This position has no direct budgetary accountability.

Essential Functions

1) Provide positive customer service by treating customers in a courteous and knowledgeable manner in order to maximize customer satisfaction and sales.

2) Adhere to assigned work schedule in order to provide predictability in workload scheduling.

3) Follow all Company policies and procedures in order to maximize customer service, sales, and store profitability.

4) In applicable instances, unloads trucks, processes freight, stocks counters, and any other function needed to maintain salesfloor.

5) Review daily staffing

7) Evaluate recovery needs

8) Conduct recovery blitzes at 2, 4, 6 and 8

9) Monitor fitting room, selling floor and sizing recovery

10) Communicate cleanliness expectations and inspect for completion prior to sign off

11) Conduct effective hand off to incoming MOD or provide communication for opening MOD

12) Provide support to store management as requested.

Qualifications and Skills Required

High School diploma or GED

1-2 years of related experience in retail customer service

Fundamental reading and math skills

Ability to effectively communicate in English

Working Conditions

Retail store environment where extended periods of standing are required

Retail store stockroom environment subject to fluctuations in temperature

Occasional lifting and maneuvering of merchandise and displays

Frequent lifting and maneuvering of merchandise and displays

Exposure to dust and extreme temperatures while unloading trailers

Scheduled work hours may vary, to include evenings and weekends

Occasional use of ladders required

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.