Assistant Store Manager KB Ace Hardware

Workstream; Annapolis (MD); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance contribution

Dental insurance contribution

Vision insurance contribution

Matching SIMPLE IRA retirement plan

Career advancement opportunities

Employee discount

College tuition reimbursement

Job summary

K&B Ace Hardware in Annapolis seeks a full-time Assistant Manager who loves customer service, enjoys leading people, and thrives in a fast-paced retail environment.

This role combines ownership of merchandise departments with daily store operations, overseeing merchandising, inventory management, sales performance, employee supervision, and ensuring an outstanding shopping experience for every customer.

Qualifications

• Strong leadership and communication skills.
• Ability to supervise and motivate employees.
• Excellent customer service skills.
• Strong organizational and time-management abilities.
• Ability to lift merchandise (up to 50 lbs) and perform physical requirements of retail work.

Responsibilities

• Supervise daily store operations and ensure excellent customer service.
• Open and close the store following company procedures.
• Supervise and coach employees throughout each shift.
• Assist with daily staffing assignments.
• Ensure departments remain clean, organized, safe, and fully stocked.
• Serve as the manager on duty when assigned.
• Handle customer concerns professionally and resolve issues quickly.
• Communicate operational priorities and company initiatives to the team.
• Support hiring, onboarding, and training of new employees.
• Lead by example through professionalism, teamwork, and outstanding customer service.

Skills

Leadership

Customer service

Communication

Organizational skills

Problem solving

Job description

Assistant Manager

K&B Ace Hardware, 912 Forest Drive, Annapolis MD21403

Build a Career, Not Just a Job

Why search for a job when you can build a rewarding career where you become an

integral part of a close-knit community?

K&B Ace Hardware is an independently owned, fast-paced neighborhood hardware store

that is always looking for talented, energetic people who enjoy helping others.

We are more than a retail store—we're a team. Many of our employees have been

with us for more than 15 years because we invest in our people and provide

opportunities to learn, grow, and build long-term careers.

Our customers count on us for expert advice in paint, plumbing, electrical, lawn

and garden, hardware, power tools, housewares, and countless home improvement

projects. We take pride in delivering the knowledgeable, friendly service that

has made K&B Ace Hardware one of the area's favorite locally owned

businesses.

We're looking for leaders who don't simply identify problems—they find solutions. We

value employees who take initiative, think strategically, motivate others, and

always look for ways to say "yes" to our customers while supporting the success of the business.

Position Summary

K&B Ace Hardware is seeking a full-time Assistant Manager who is passionate

about customer service, enjoys leading people, and thrives in a fast-paced

retail environment.

This position combines ownership of one or more merchandise departments with daily

leadership of overall store operations. You'll oversee merchandising, inventory

management, sales performance, employee supervision, and daily operations while

ensuring every customer receives an outstanding shopping experience.

As a member of the management team, you'll help open and close the store,

supervise employees, solve customer concerns, coach team members, and work

alongside the staff to ensure the store operates efficiently every day.

This is a hands-on leadership position. Whether helping a customer load mulch,

training a new employee, planning inventory, or solving operational challenges,

you'll lead by example and help create an environment where employees enjoy

coming to work and customers enjoy shopping.

Primary Responsibilities

Leadership & Store Operations

• Supervise daily store operations and ensure excellent customer service.
• Open and close the store following company procedures.
• Supervise and coach employees throughout each shift.
• Assist with daily staffing assignments.
• Ensure departments remain clean, organized, safe, and fully stocked.
• Serve as the manager on duty when assigned.
• Handle customer concerns professionally and resolve issues quickly.
• Communicate operational priorities and company initiatives to the team.
• Support hiring, onboarding, and training of new employees.
• Lead by example through professionalism, teamwork, and outstanding customer service.

Department Management

• Manage one to three merchandise departments.
• Plan inventory levels, purchasing, and product allocation.
• Analyze sales history and inventory trends to maximize profitability.
• Manage inventory investment.
• Maintain merchandising standards, pricing accuracy, shelf labels, and product presentation.
• Identify opportunities to increase sales while controlling inventory costs.
• Monitor department performance and recommend improvements.

Customer Service

• Welcome every customer with a friendly attitude and genuine enthusiasm.
• Build lasting relationships through exceptional service.
• Assist customers with home improvement projects and product selection.
• Educate customers on product features and project solutions.
• Inform customers of promotions and store events.
• Process register transactions accurately and efficiently.
• Assist customers with loading purchases when needed.

Store Support

• Stock, replenish, and face merchandise.
• Maintain department cleanliness and organization.
• Perform services such as cutting keys and glass, mixing paint, filling propane and other customer services (training provided).
• Assist throughout the store wherever needed.
• Take on new projects and responsibilities that improve sales, profitability, and operational efficiency.

Qualifications

• Strong leadership and communication skills.
• Ability to supervise and motivate employees.
• Excellent customer service skills.
• Strong organizational and time-management abilities.
• Ability to handle high stress interactions with grace.
• Analytical thinking with attention to detail.
• Comfortable interpreting sales and inventory data.
• Ability to prioritize multiple projects in a fast-paced environment.
• Positive attitude with a strong work ethic.
• Ability to solve problems independently.
• Basic math proficiency.
• Ability to lift merchandise (up to 50 lbs consistently), climb ladders, and perform the physical requirements of retail work.

Preferred Experience

• Two years of retail management or supervisory experience preferred.
• Hardware, home improvement, or related retail experience preferred.
• Experience with inventory management and merchandising is a plus.
• Bilingual applicants are encouraged to apply

Benefits

Full‑time employees are eligible for:

• College tuition reimbursement
• Merit bonus program
• Employee discount
• Paid holidays and vacation
• Health insurance contribution
• Dental insurance contribution
• Vision insurance contribution
• Matching SIMPLE IRA retirement plan
• Career advancement opportunities
• Ongoing leadership and product training

Schedule

• Full‑time: 40 hours per week
• One evening shift each week
• Every other weekend required
• Schedules are generally posted three weeks in advance to help support work‑life balance.

Notice to Applicant about this Employer: You are applying for a job with an independently owned and operated cooperative member of Ace Hardware Corporation, who owns and operates this Ace Hardware retail store location.Ace Hardware Corporation is not the employer for this position. The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling.Ace Hardware Corporation will not receive a copy of any applications submitted for this position, does not control interviews and/or hiring decisions, and has no control over or responsibility for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.