Assistant Store Manager/Jenkintown

TD Bank; Pennsylvania; On-site; Full time

Job summary

Une entreprise financière de premier plan recherche un Assistant Responsable de Magasin pour diriger une équipe dynamique. Ce poste clé implique de gérer les opérations quotidiennes tout en offrant un service client exceptionnel. Vous serez responsable de la formation et du développement de votre équipe pour atteindre les objectifs de vente et de service, tout en maintenant la conformité réglementaire. Avec un fort accent sur la croissance des relations clients, ce rôle offre une opportunité unique de faire une différence significative dans la vie des clients. Si vous êtes passionné par le service à la clientèle et le développement des équipes, cette opportunité est faite pour vous.

Benefits

Programme de développement professionnel

Plan de soins de santé

Formation continue

Congés payés

Qualifications

• Expérience de 2 ans en service client ou ventes.
• Expérience en supervision ou leadership préférée.

Responsibilities

• Dirige une équipe pour atteindre les objectifs de service et de vente.
• Gère les opérations quotidiennes du magasin tout en respectant les directives.

Skills

Service à la clientèle légendaire

Compétences en communication verbale et écrite

Gestion des ventes et des opérations

Capacité à gérer des priorités concurrentes

Compétences interpersonnelles

Education

Diplôme de premier cycle ou expérience équivalente

Tools

Microsoft Office

Job description

Work Location: Jenkintown, Pennsylvanie, États-Unis d'Amérique

Hours: 40

Pay Details: $28.25 - $42.50 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

Job Description:

The Assistant Store Manager is an experienced leader who manages the day-to-day service, sales, and operational objectives in a Store location. The role is focused on leading a team to grow and deepen customer relationships by delivering TD’s model of convenience, sales and advice, and differentiating with a personalized, connected experience. This role can lead the Store with minimal direction and has the knowledge and experience to make decisions for day-to-day work on the teller line or platform.

Depth & Scope:

• Leads a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experience, and achievement of established performance goals.
• Provides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities and/or solutions while maintaining compliance and regulatory guidelines.
• Leads the team in overseeing the most complex or diverse sales advice activities that entails complete multiple step processes that involve numerous systems, partners and complexity.
• Requires knowledge and understanding of financial concepts, a broad range of products, services and tools, business and process management acumen aligned with TD's consultative approach with Customers to deliver Customers end-to-end advice they expect.
• Responsible for driving and reinforcing Advice activities/capability for the team through continued team observations, coaching, oversight, and communication ensuring the team is offering proactive advice.
• Possesses comprehensive knowledge of the local market, competitive offers, and economic trends to support advice recommendations that support Customer financial empowerment.
• Effectively handles critical and/or high-risk issues, determining the most appropriate course of action for resolution.
• Drives Advice Behaviors within the team by coaching and developing a team to deliver exceptional service by exceeding the needs of Customer expectations.
• Leads and coaches advisory team on advice giving strategies and overall product and services acumen.
• Establishes work direction and role ownership on delivering advice as well as achieving daily/quarterly/annual objectives.
• Delivers end to end advice to Customers by providing information and tools for financial management that help Customers achieve their goals.
• Contributes to the achievement of business objectives by identifying advice opportunities and referrals, enabling business growth.
• Actively participates in community events, promoting the TD Brand while servicing the needs of the community.
• Connects with our Customers/Prospects, provides financial advice, and deepens relationships through lead management activities.

Education & Experience:

• Undergraduate degree or equivalent experience.
• 2+ years experience working with customers and or sales in any capacity or equivalent.
• Supervisory or leadership experience preferred.
• Demonstrated ability to provide Legendary Customer Service.
• Strong verbal and written communication skills.
• Sales and Operational Management skills.
• Ability to manage competing priorities.
• Previous consumer and residential lending experience preferred.
• Proficient in Microsoft Office.
• Knowledge of banking products and services preferred.
• Demonstrated organization, interpersonal, communication and decision-making skills.
• Shows proficiency with expense management.
• Notary License (Preferred).
• Must maintain an active registration status with NMLS upon hire.

Customer Accountabilities:

• Creates an environment where the team interacts with Customers in a warm and engaging manner.
• Contributes to the achievement of business objectives by proactively attracting, acquiring and retaining Customers.
• Establishes and supports strong partnership between colleagues that handle Customer day to day transactions and platform bankers/and partners for effective referrals.
• Leads and reinforces Customer service activities; Supporting Customers through challenging times.
• Responsible for maintaining optimal colleague scheduling to ensure Customer demands and compliance requirements are met.
• Acts as an escalation point for Customer problem resolution.
• Creates personal experiences by getting to know each Customer's needs.

Shareholder Accountabilities:

• Leads and drives operational compliance of all Store operations.
• Ensures the Store operates efficiently by adhering to the banks policies and procedures.
• May perform daily store operation activities including account maintenance, wire transfers, store opening and closing, and cash management.
• Identifies and mitigates risk and proactively audits for adherence to compliance, policies and procedures.
• Supports and participates in process improvement opportunities.

Employee/Team Accountabilities:

• Leads and supports a high performing team; provides ongoing feedback and performance reviews.
• Contributes to the process of setting performance objectives for the team.
• Ensures colleagues comply with all TDBFG policies, procedures, and guidelines of conduct.
• Promotes a fair and equitable environment that supports a diverse workforce.

OCC Language:

• This position falls within the definition of Loan Originator as defined under Regulation Z of the Truth in Lending Act.
• Must be eligible for employment with a covered financial institution under the standards established by Regulation Z.
• Must be eligible for registration as a registered mortgage loan originator with the NMLS.

Physical Requirements:

• Domestic Travel – Occasional.
• Performing sedentary work – Continuous.
• Responding quickly to sounds – Occasional.
• Sitting – Frequent.
• Walking – Frequent.
• Concentrating for long periods of time – Continuous.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals.

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program.