Assistant Store Manager I-Montebello

Davita Inc.; Montebello (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading luxury retail company seeks an Assistant Store Manager to drive sales and manage operations. The successful candidate will enhance employee development and client relations, ensuring high standards of service and operational efficiency while adapting to a fast-paced retail environment.

Qualifications

• 1 to 3 years of previous management experience in luxury retail preferred.
• Knowledge of fashion trends and marketplace competition.
• Proficiency with MS Office and retail systems.

Responsibilities

• Responsible for achieving sales targets and productivity management.
• Evaluates team performance and provides consistent feedback.
• Oversees daily operational tasks according to Coach standards.

Skills

Drive for Results

Customer Focus

Creativity

Interpersonal Savvy

Learning on the Fly

Perseverance

Dealing with Ambiguity

Strategic Agility

Building Effective Teams

Managerial Courage

Education

High school diploma or equivalent

College degree preferred

Tools

MS Office

Retail systems

Job description

The Assistant Store Manager at Coach demonstrates a high level of business acumen; delivering sales results through employee development and mentorship. Embodies a strategic mindset to deliver operational efficiencies. Ensures Coach's standards and competencies are top of mind. They serve as a true utilitarian player; possessing the ability to adapt to all roles within the store's environment.

Sample of tasks required of the role:

SALES

• Understands organizational objectives and makes decisions in partnership with the Store Manager that align with company priorities and values.
• Develops sales strategies, initiatives, and growth across all categories; communicates goals to the team, tracks store performance at all times, and achieves sales targets.
• Productivity Management: Holds the management team accountable for personal productivity and management contribution.
• Develops clienteling strategy; implements and monitors over time to achieve business goals and objectives in partnership with the Store Manager.
• Understands market changes with potential impact on business performance and supports the execution of sales strategies/tactics.
• Brings their best self to work through Coach's Guide to Style; ensures all associates follow expectations.
• Acts as brand ambassador in the market/mall to drive loyalty and business (e.g., charity events, local associations, mall initiatives).
• Resolves customer issues in a timely manner while being solution-oriented and forward-thinking; partners with the Store Manager and/or District Manager as needed.
• Develops the team to build long-term relationships with customers to drive business.
• Takes initiative; has a high level of ownership and accountability for results of self and others.
• Works directly with the Store/District Manager to protect and drive the needs of the business.
• Ensures all daily tasks are completed without negatively impacting service or Coach standards.
• Approaches challenges indirectly and timely, taking action to course correct when appropriate.
• Builds trusting relationships with peers and the team; acts as an advocate for the brand.
• Welcomes feedback and adapts behaviors; creates short and long-term goals to achieve personal metrics and store performance.
• Delegates and empowers others.
• Creates enthusiasm and positivity for a shared vision and mission.
• Recognizes and values individual performance.

OPERATIONS

• Evaluates performance of all team members and provides consistent and timely feedback; creates and modifies action plans for continuous development in partnership with the Store Manager.
• Resolves performance problems using appropriate communication, coaching, and counseling techniques.
• Adheres to all retail policies and procedures including POS and operations.
• Leverages and understands Coach's tools and technology to support store service and operations.
• Recruits, interviews, on-boards, and works closely with the Store Manager on strategies to maintain top talent while creating a talent bench.
• Manages daily operational tasks according to Coach standards including selling, service expectations, operations, payroll, human resources, and loss prevention.
• Demonstrates strong business acumen; strategically forecasts in partnership with the Store Manager, plans, and budgets to meet business needs (e.g., payroll, staffing, scheduling, merchandising).
• Interacts and communicates with Lead Supervisor and Store Manager.
• Maintains interior and exterior upkeep of the building in partnership with the corporate office; communicates needs to ensure aesthetic and safety requirements are met.

Competencies required include:

• Drive for Results
• Customer Focus
• Creativity
• Interpersonal Savvy
• Learning on the Fly
• Perseverance
• Dealing with Ambiguity
• Strategic Agility
• Building Effective Teams
• Managerial Courage

Additional Requirements:

• Experience: 1 to 3 years of previous management experience in a luxury retail service environment preferred. Knowledge of fashion trends and marketplace competition.
• Education: High school diploma or equivalent; college degree preferred.
• Technical: Proficient with MS Office; experience with retail systems (e.g., labor management, inventory, sales reporting).
• Physical: Ability to work at a fast pace, communicate effectively, maneuver the sales floor, lift up to 25 pounds regularly, and up to 50 pounds occasionally.
• Schedule: Flexibility to work nights, weekends, and holidays, including high traffic days like Black Friday, Christmas Eve, etc.

Note: This document serves only as a sample of job duties and does not include an exhaustive list of all performance requirements.

Tapestry, Inc., the parent company of Coach, is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or other protected status.