Assistant Store Manager I

Coach; Millbury (MA); On-site; USD 26,174 - 52,348; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid paternity and maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Assistant Store Manager at Coach partners with the Store Manager to drive sales performance, operational excellence, and team development. You lead by example on the sales floor, delivering exceptional customer experiences and upholding Coach’s service standards.

Your ability to adapt across roles and implement impactful strategies will contribute to the success of an expressive luxury brand—and your own career growth.

Qualifications

• 1+ year of leadership experience in retail or service industries; luxury/fashion background preferred. A combination of education and experience will be considered.
• Strong customer focus and ability to thrive in a fast-paced environment.
• Proven ability to inspire and motivate teams to exceed performance standards.
• Excellent communication, problem-solving, and conflict resolution skills.
• Proficiency in Microsoft Office and retail systems; knowledge of omni-channel services and clienteling strategies.
• Strong English language proficiency (for EU).
• Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally) and to climb, bend, kneel, and maneuver sales floor and stockroom.

Responsibilities

• Drive sales goals with forecasting, planning, and category initiatives.
• Deliver exceptional customer service and uphold Coach service standards; act as brand ambassador.
• Recruit, onboard, and coach team members; build a strong talent pipeline.
• Support virtual shopping, clienteling, and data acquisition; leverage social media trends.
• Oversee policies, scheduling, payroll, HR processes, loss prevention, and visual merchandising.
• Collaborate with leadership to interpret market trends and share insights with districts and corporate teams.

Skills

Leadership

Customer focus

Communication

Problem solving

Team development

Clienteling

Omni-channel

Microsoft Office

Tools

Retail systems

CRM systems

Job description

As an Assistant Store Manager at Coach, you’ll partner with the Store Manager to drive sales performance, operational excellence, and team development. You lead by example on the sales floor, delivering exceptional customer experiences and upholding Coach’s service standards.

Your ability to adapt across roles and implement impactful strategies will contribute to the success of an expressive luxury brand—and your own career growth.

Key Responsibilities

• Drive Sales & Strategy: Support the Store Manager in achieving sales goals through forecasting, planning, and implementing category initiatives; monitor KPIs and adjust strategies as needed.
• Deliver Exceptional Service: Create an inclusive, high‑energy environment that meets Coach Service standards; resolve customer issues promptly and act as a brand ambassador in store and in the community.
• Lead & Develop Talent: Recruit, onboard, and coach team members; foster a collaborative culture and build a strong talent pipeline aligned with brand vision.
• Execute Omni‑Channel & Digital Engagement: Support virtual shopping, clienteling, and customer data acquisition; leverage social media trends to enhance the customer experience.
• Ensure Operational Excellence: Oversee compliance with policies, scheduling, payroll, HR processes, loss prevention, and visual merchandising standards; maintain store safety and vendor relationships.
• Collaborate & Communicate: Partner with leadership to interpret market trends, shape store strategies, and share insights with district and corporate teams to drive cross‑functional projects.

Requirements

• 1+ year of leadership experience in retail or service industries; luxury/fashion background preferred. A combination of education and experience will be considered.
• Strong customer focus and ability to thrive in a fast‑paced environment.
• Proven ability to inspire and motivate teams to exceed performance standards.
• Excellent communication, problem‑solving, and conflict resolution skills.
• Proficiency in Microsoft Office and retail systems; knowledge of omni‑channel services and clienteling strategies.
• Strong English language proficiency (for EU).
• Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally) and to climb, bend, kneel, and maneuver sales floor and stockroom.

Schedule

Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, and high‑traffic retail days (including, but not limited to, public holidays).

Compensation and Benefits

Base Pay Range: $18.50 – $38.25 per hour.

Benefits: Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, and Tuition assistance. For a complete list of U.S. Corporate Compensation & Benefits, please visit Tapestry, Inc.

Equal Opportunity & ADA

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions are based on qualifications and are made without regard to protected classes as defined by applicable law. Tapestry, Inc. will provide reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1‑855‑566‑9264 or [e-mail].