Assistant Store Manager I

FashionUnited; Town of Florida (NY); On-site; USD 38,480 - 79,560; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid paternity/maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking an Assistant Store Manager in New York to support the Store Manager in driving sales, delivering service excellence, and developing a high-performing team on the floor. You will model Coach standards, guide daily operations, and act as a brand ambassador in the community.

This role emphasizes leading by example, optimizing in-store and digital engagement, and partnering with leadership to translate market trends into actionable store strategies that elevate the customer

Qualifications

• Experience leading retail teams and driving sales performance.
• Strong customer-focused approach and service standards.
• Excellent communication and conflict resolution skills.
• Proficiency with MS Office and retail systems.

Responsibilities

• Assist Store Manager in achieving sales goals and KPIs.
• Deliver exceptional customer experiences and uphold brand standards.
• Recruit, onboard, and coach team members; build talent pipeline.
• Support omni-channel initiatives including clienteling and social trends.
• Oversee operations, scheduling, payroll, and compliance.
• Collaborate with leadership to interpret market trends and share insights.

Skills

Leadership

Customer focus

Communication

Problem-solving

Team motivation

Tools

Microsoft Office

Retail systems

Job description

As an Assistant Store Manager at Coach, you’ll partner with the Store Manager to drive sales performance, operational excellence, and team development. You lead by example on the sales floor, delivering exceptional customer experiences and upholding Coach’s service standards.

Your ability to adapt across roles and implement impactful strategies will contribute to the success of an expressive luxury brand—and your own career growth.

Key Responsibilities

• Drive Sales & Strategy: Support the Store Manager in achieving sales goals through forecasting, planning, and implementing category initiatives; monitor KPIs and adjust strategies as needed.
• Deliver Exceptional Service: Create an inclusive, high‑energy environment that meets Coach Service standards; resolve customer issues promptly and act as a brand ambassador in‑store and in the community.
• Lead & Develop Talent: Recruit, onboard, and coach team members; foster a collaborative culture and build a strong talent pipeline aligned with brand vision.
• Execute Omni‑Channel & Digital Engagement: Support virtual shopping, clienteling, and customer data acquisition; leverage social media trends to enhance the customer experience.
• Ensure Operational Excellence: Oversee compliance with policies, scheduling, payroll, HR processes, loss prevention, and visual merchandising standards; maintain store safety and vendor relationships.
• Collaborate & Communicate: Partner with leadership to interpret market trends, shape store strategies, and share insights with district and corporate teams to drive cross‑functional projects.

Requirements

• 1 + years of leadership experience in retail or service industries; luxury/fashion background preferred. A combination of education and experience will be considered.
• Strong customer focus and ability to thrive in a fast‑paced environment.
• Proven ability to inspire and motivate teams to exceed performance standards.
• Excellent communication, problem‑solving, and conflict resolution skills.
• Proficiency in Microsoft Office and retail systems; knowledge of omni‑channel services and clienteling strategies.
• Ability to work in a fast‑paced environment.
• Strong English language proficiency.

Schedule

Ability to work a flexible schedule, including nights, weekends, peak busy season, and high‑traffic retail days (including, but not limited to, public holidays).

Physical Requirements

Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance and Tuition assistance.

Compensation

Base Pay Range: $18.50-$38.25

Tapestry will comply with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations.

Equal Opportunity Employer

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.

Americans with Disabilities Act (ADA)

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or [e-mail].

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