Assistant Store Manager Guntersville Alabama

CNG Holdings, Inc.; Guntersville (AL); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading financial services company as an Assistant Store Manager in Guntersville, Alabama. You will be the front-line ambassador ensuring exceptional customer service and compliance while managing cash handling and sales activities. This entry-level, full-time position offers the opportunity to grow in a supportive environment that values accountability and inclusiveness.

Qualifications

• 1+ year of experience in sales, customer service, and/or cash handling preferred.
• Own reliable transportation, valid driver’s license, and automobile insurance.

Responsibilities

• Serve and educate customers on the product portfolio.
• Handle and count currency, manage a cash drawer.
• Comply with federal and state regulations.

Skills

Customer Service

Active Listening

Communication

Education

High school diploma

Tools

Microsoft Office

Job description

Join to apply for the Assistant Store Manager Guntersville Alabama role at CNG Holdings, Inc.

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Join to apply for the Assistant Store Manager Guntersville Alabama role at CNG Holdings, Inc.

General Function / Summary:

As a financial services leader, we strive to make a difference in our customers’ lives & the communities we serve. Our Assistant Store Managers are front-line brand ambassadors representing Check N Go, Allied Cash Advance, or Cash Store, all part of the CNG Holdings, Inc., family of companies. They embody the company’s identity in behavior, values, and ethics in support of our mission. The Assistant Store Manager is responsible for ensuring outstanding customer service and regulatory compliance.

Job Description

Essential Duties:

• Serve and educate customers on the product portfolio by presenting all options for products and/or services to meet their needs.
• Escalate issues to the store manager, District Director of Operations (DDO), and corporate office if unable to resolve the issue directly with the customer.
• Answer telephone inquiries regarding general questions, customer applications, requests, or other issues.
• Perform outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store procedures, and district or region expectations.
• Respond professionally and accurately to customers, explaining possible solutions and ensuring the customer feels supported and valued.
• Interact with customers using active listening skills, to confirm or clarify information and diffuse complaints.
• Handle and count currency, manage a cash drawer, and perform cash handling requirements, including bank deposits or pickups if applicable.
• Balance individual batch receipts with store sales reports at end of day and assist with resolving discrepancies.
• Perform customer verifications to validate presented information.
• Process transactions accurately per company policy, including loans, check cashing, and Net Spend.
• Comply with federal and state regulations, and company policies and procedures.
• Complete compliance trainings and quarterly I Agree acknowledgments timely.
• Other duties as assigned.

Minimum Education and Experience:

• High school diploma, GED, or equivalent experience.
• 1+ year of experience in sales, customer service, and/or cash handling preferred.
• Strong customer service, active listening, and communication skills.
• Proficiency in Microsoft Office programs.
• Ability to multitask, prioritize, and work independently.
• Own reliable transportation, valid driver’s license, and automobile insurance.
• Willingness to embrace core values of accountability, inclusiveness, transparency, and focus.

Physical Demands:

• Work in call center/retail/office environment.
• Extensive cash handling and long periods of standing.
• Extended computer use and typing.
• Ability to lift up to 50 lbs with accommodations.

Travel / Attendance:

• Travel within district using personal vehicle; may include overnight travel.
• Work scheduled shifts as assigned.

Why Choose CNG Holdings, Inc.

CNG Holdings Inc. is headquartered in Cincinnati, Ohio, and is a leader in financial services, providing accessible financial products to improve customer financial situations, with a mission to help and educate customers and build long-term relationships. Our vision is to deliver innovative solutions for a better future.

Our Values and Diversity Commitment:

We are committed to a diverse workforce and are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, marital status, veteran status, or any protected class.

Additional Details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Business Development