Assistant Store Manager (Greenwich-Saratoga 12834)

TD; Town of Greenwich (NY); On-site; Full time

Job summary

A leading financial institution is seeking an Assistant Store Manager in Greenwich, New York. The role involves leading daily operations, focusing on sales and customer service, and developing team capabilities. Candidates should have strong communication skills and a background in customer service or sales. This position offers opportunities for growth and skill development within a supportive environment.

Benefits

Comprehensive total rewards

Career development

Training and onboarding programs

Qualifications

• 2+ years customer service or sales experience.
• Leadership experience preferred.

Responsibilities

• Lead a team to meet store goals and deliver exceptional customer experiences.
• Manage daily operations and ensure compliance with regulations.
• Coach and develop the team on advice strategies.

Skills

Communication

Leadership

Customer Service

Sales

Education

Undergraduate degree

Tools

Microsoft Office

Job description

Assistant Store Manager (Greenwich-Saratoga 12834)

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Job Details

• Location: Greenwich, New York, États-Unis d'Amérique
• Hours: 40 per week
• Pay Range: $28.25 - $42.50 USD

TD is committed to fair and equitable compensation, offering growth and skill development opportunities. Compensation varies based on skills, experience, location, and organizational needs. Candidates are encouraged to discuss salary expectations with recruiters.

Role Overview

The Assistant Store Manager leads daily operations, sales, and customer service in a store, focusing on team leadership to foster customer relationships through personalized service and advice. The role requires decision-making with minimal supervision on the teller line or platform.

Key Responsibilities

1. Lead a team to meet store goals and deliver exceptional customer and colleague experiences.
2. Manage daily operations, ensuring compliance with regulations.
3. Oversee complex sales and advice activities, utilizing broad product and financial knowledge.
4. Drive advice capabilities through coaching and team development.
5. Maintain market knowledge to support customer advice.
6. Handle high-risk issues effectively.
7. Coach and develop the team on advice strategies and product knowledge.
8. Manage customer interactions, referrals, and community engagement.

Qualifications

• Undergraduate degree or equivalent experience
• 2+ years customer service or sales experience
• Leadership experience preferred
• Strong communication skills
• Knowledge of banking products/services
• Proficiency in Microsoft Office
• Notary license and NMLS registration preferred

Customer & Shareholder Responsibilities

Ensure excellent customer service, team collaboration, operational compliance, and risk management.

Physical & Travel Requirements

Mostly sedentary with occasional travel, involving standard office activities.

About TD

TD is a leading global financial institution committed to enriching customer, community, and colleague lives, with a focus on innovation and growth opportunities.

Benefits & Development

Includes comprehensive total rewards, career development, training, and onboarding programs.

Application Process & Accommodation

We support applicants with disabilities and encourage diverse candidates to apply. Contact [e-mail] for accommodations.