Assistant Store Manager - Golf Galaxy

Dicks Inc; Toledo (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in the Chemical Manufacturing industry is looking for a passionate Assistant Store Manager to oversee store operations. This role focuses on driving brand excellence, coaching teammates, and ensuring an engaging customer experience. The ideal candidate will have retail management experience and a commitment to operational standards.

Qualifications

• 1-3 years of retail management experience required.

Responsibilities

• Manage teammates in Operational Departments and ensure compliance with operational standards.
• Participate in hiring, onboarding, and performance management of teammates.
• Drive customer experience at the Front End.

Skills

Team Leadership

Customer Service

Operational Excellence

Education

High school diploma or equivalent

Job description

Overview

Golf Galaxy is seeking a passionate, people-first store leader to oversee store operations in their area of the store.

The Assistant Store Manager is responsible for driving the highest level of brand and operational excellence throughout the store by ensuring our team delivers hassle-free and engaging customer service to everyone who enters our stores. They prioritize teammate coaching, development, and wellbeing while staying engrossed in financial metrics, store performance, and short/long term planning.

Responsibilities

1. Manage teammates in Operational Departments (e.g., Front End, Freight, Operations) and serve as Head Coach for other store areas.
2. Hold teammates accountable for operational guidelines, brand standards, customer service expectations, and company policies. Identify capabilities and readiness for new roles.
3. Ensure operational standards are met, including Scan & Activate, SIM compliance, claims, SFS/BOPIS fulfillment, checkout speed, stockroom organization, cash handling, LP audits, etc.
4. Ensure compliance with all operational processes, including cash handling and safety procedures; act as the store 'Shrink Coach' if applicable.
5. Monitor communication channels to ensure efficient dissemination of information and timely task execution.
6. Oversee back-office procedures such as applicant processing, onboarding, I-9 compliance, background checks, personnel changes, payroll, and personnel files.
7. Participate in hiring, onboarding, training, and performance management of teammates.
8. Drive customer experience at the Front End through engaging and motivating teammates.
9. Manage payroll and scheduling based on customer traffic and sales reports.

Qualifications

• High school diploma or equivalent
• 1-3 years of retail management experience

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industry: Chemical Manufacturing