Assistant Store Manager - Golf Galaxy

Golf Galaxy; Holmdel Township (NJ); On-site; USD 45,000 - 74,000; Full time

Job summary

An established industry player is seeking a passionate Assistant Store Manager to lead operations in a dynamic retail environment. This role emphasizes the importance of customer service and team development, ensuring that every golfer receives exceptional support. As a vital part of the team, you will oversee daily operations, manage staff, and drive performance metrics while fostering an inclusive workplace. If you are ready to make a significant impact in the sporting goods retail sector, this opportunity is perfect for you.

Qualifications

• 1-3 years of retail management experience required.
• High school diploma or equivalent is mandatory.

Responsibilities

• Oversee store operations and ensure operational standards are met.
• Manage and coach teammates for optimal performance.
• Drive customer experience and ensure compliance with company policies.

Skills

Retail Management

Customer Service

Team Leadership

Operational Excellence

Education

High School Diploma or Equivalent

Job description

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If golf is your passion, you’ll love growing the game at Golf Galaxy. We are home to the Trusted Advisors whom every golfer relies on to better their best. What separates us from any other retail golf experience is our teammates and innovative technology focused on finding the best fit for golfers of all ages and abilities.

We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. On our team, everyone plays a critical role providing genuine, helpful, and friendly service to equip golfers of all levels to better their game.

If you are ready to make a difference and take the next step in your career, apply to join our team today!

Overview
Golf Galaxy is seeking a passionate, people-first store leader to oversee store operations in their area of the store.

The Assistant Store Manager is responsible for driving the highest level of brand and operational excellence throughout the store by ensuring our team is delivering hassle-free and engaging customer service to everyone who enters one of our stores. They prioritize teammate coaching, development, and wellbeing while staying engrossed in financial metrics, store performance, and short/long term planning.

• Directly manages teammates assigned to the Operational Departments (i.e., Front End, Freight and Operations) and has a dotted line responsibility for managing associates in other areas of the store when serving as Head Coach.
• Holds teammates accountable for meeting established operational guidelines, brand standards, customer service expectations and company policies. Works closely with teammates to identify capabilities and readiness for new roles.
• Ensures the Operations Departments meet all operational standards including, but not limited to: Scan & Activate, SIM compliance, claims compliance, SFS/BOPIS fulfillment, speed of checkout, supply ordering, known theft log, stockroom organization standards, cash handling, LP audits, etc.
• Ensures compliance with all company operational processes including but not limited to: cash handling procedures and safety requirements as well as conducting LP audits as required. May function as the store "Shrink Coach."
• Ensures compliance with all company involved Loss Prevention programs.
• Responsible for monitoring email to make sure communication is disseminated efficiently and that tasks are communicated and properly executed on time.
• Responsible for execution of the back-office procedures including, but not limited to: managing applicant flow, processing pre-hire/new-hire paperwork, ensuring I-9 compliance, processing background checks, processing terminations and final paycheck requests, processing personnel changes, preparing associate corrective actions, facilitating payroll/timekeeping changes, maintaining personnel files, attendance tracking and all state required personnel paperwork.
• Interviews and makes recommendations for hiring hourly teammates for the Operations department, including reviewing job applications to determine job fit and using established interview guides to ensure that teammates hired can meet the sales and operational aspects of their role.
• Ensures that the team is onboarded and trained accordingly.
• Handles teammate discipline (including issuing corrective action), appraisals, and performance matters.
• Makes recommendations with respect to the termination and advancement of teammates.
• Drives the customer experience at the Front End by ensuring teammates are engaging every athlete, including the training and development of associates through motivational and effective coaching.
• Manages payroll to meet budget, including effectively scheduling teammates based on customer traffic as well as regularly analyzing sales through reports and reacting accordingly.

Qualifications

• High school diploma or equivalent
• 1-3 years of retail management experience

Targeted Pay Range: $45,000.00 - $73,200.00. This is part of a competitive total rewards package that could include other components such as: incentive, equity and benefits. Individual pay is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all teammate pay regularly to ensure competitive and equitable pay. DICK'S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Manufacturing, Retail, and Sporting Goods Manufacturing

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