Assistant Store Manager - (Golden Star Hwy) Groton, CT

Petroleum Marketing Group, Inc.; New London (CT); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Assistant Store Manager to oversee daily operations and support the General Manager. This role involves ensuring a pleasant shopping experience, managing a team of Customer Service Associates, and maintaining high standards of customer service. The ideal candidate will possess strong management skills, excellent communication abilities, and a customer-centric approach. This is an exciting opportunity to join a dynamic team in a thriving environment, where your contributions will directly impact store performance and customer satisfaction. If you're ready to take on a leadership role and drive success in a fast-paced retail setting, we want to hear from you!

Benefits

Health Insurance

401K Plan

Flexible Schedule

Qualifications

• Experience in managing and directing teams to achieve store goals.
• Strong customer service orientation and communication skills.

Responsibilities

• Lead daily store operations in the absence of the General Manager.
• Ensure exceptional customer service and resolve customer issues.
• Supervise and train Customer Service Associates effectively.

Skills

Customer Service

Communication Skills

Management Experience

Problem Solving

Organizational Skills

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Description

COMPANY DESCRIPTION: Petroleum Marketing Group (PMG) is one of the largest multi-branded Petroleum Dealers and Convenience Store Operators on the East Coast. PMG is an established distributor and jobber of petroleum products & services throughout the Atlantic region of the United States. We own, operate, and/or supply over 800 sites across Maryland, Virginia, Washington D.C., and New Jersey, and have an annual fuel volume of over 700 million gallons. We offer each of our customers' superior customer service and support, provided by innovative, dedicated, talented and experienced employees.

Job Title: Assistant Store Manager

Site: Golden Star Hwy, Groton Store36

Job Description

The Assistant Store Manager is responsible for leading the store's day-to-day operations in the absence of the General Manager, and for otherwise supporting the General Manager in all aspects of running the store. The AGM will review business results, including profitability, and plan for continued improvement. The AGM is responsible for ordering throughout the store. The Assistant Store Manager ensures all team members are providing exceptional customer service. Benefits package to include health, 401K, and other options will be available.

Daily Duties

*Includes, but not limited to:

1. Ensure a pleasant shopping experience for all customers.
2. Resolve customer concerns, issues, and complaints efficiently and effectively.
3. Execute the PMG training plan for all CSAs and effectively conduct hands-on training to ensure associate abilities surrounding all areas of operation.
4. Supervise the day-to-day task assignments and performance for all associates. Assist with all matters relating to Customer Service Associates and the store team - recruiting, hiring, training, coaching, and performance management.
5. Delegate tasks and follow-up as necessary.
6. Provide support, assignments, direction, motivation, and coaching for associates.
7. Monitor and analyze business processes and results to profitably achieve store goals.
8. Manage cash and lottery processes.
9. Perform work with Integrity, Honesty, and Respect.
10. Support General Manager in other tasks and assignments on an ongoing basis.

Job Requirements

1. Experience with managing and directing others.
2. Minimum of 45 hours per week.
3. Flexible availability based on business needs. This may include any/all shifts, weekends, and holidays.
4. Reliable Transportation.
5. Exemplary Customer Service.
6. Ability to work with little to no supervision.
7. Ability to defuse issues/settle customer and associate matters.
8. Great Communication Skills.
9. Knowledge and proficiency in Microsoft Word, Excel, and Outlook.
10. Goal Oriented and Exceptional Organizational Skills.
11. Ability to lift/carry up to 35 lbs.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Petroleum Marketing Group is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.