Assistant Store Manager (Full Time) - Stockholm

New Balance; Lancaster (Lancaster County); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a leading sportswear brand as a Retail Associate in Lancaster, where you will enhance customer experience and assist in store operations. With a focus on engaging customers and ensuring their satisfaction, you will support a dynamic team and take part in exciting brand activities. Ideal candidates will have a passion for retail, proven supervisory skills, and a desire for personal development within a vibrant work environment.

Benefits

Competitive compensation

Retail Bonus Scheme

Development opportunities

Inclusive working environments

Generous staff discount

Project involvement across European region

Flexible uniform package

Qualifications

• Proven experience in a supervisory position is desirable.
• Ability to lead and coach a team effectively.
• Knowledge of retail KPIs and basic maths required.

Responsibilities

• Analyze store performance and adjust strategies for productivity.
• Deliver customer satisfaction and boost sales using advanced techniques.
• Support recruitment, training, and operational procedures in-store.

Skills

Customer service skills

Leadership

Team player

Effective communication

Passion for retail

Job description

New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers and supporting the Store Manager in day-to-day operations of the store. Apply now for the chance to join an incredible team and a brand new store!

MAJOR ACCOUNTABILITIES:

• Analyses the performance of the store (for example, bestsellers, space allocation, etc.) and makes the necessary adjustments to increase productivity and efficiency

• Delivers total customer satisfaction via our service model and boosts sales through the customer experience, using advanced sales techniques to achieve results

• Understanding customer expectations and training your team to always reach or exceed their expectations

• Guides and provides training to all team members in relation to products, NB technologies and seasonal products

• Assists in co-ordinating rotaand scheduling

• Minimises losses implementing, monitoring, and tracking all procedures of loss prevention

• Supports the recruitment, induction, training, and development of the store team

• Key holder for the store andan active member on the shop floor and back of house carrying out retail duties - sales, customer service, stock control

• Dealing with enquiries and an escalation route for customer complaints

• Understanding and supporting store operations, policies and procedures via the retail game changer

• Adhere to company’s policies and procedures

• Perform other duties that asrequired from the business or Store Manager

REQUIREMENTS FOR SUCCESS:

• Team Player

• Proven experience in a supervisory position

• Ability to lead and coach a team

• Knowledge of retail KPIs

• Previous experience in retail desirable

• Demonstrate customer service skills

• A passion for retail and sales

• Desire to learn

• Ability to perform basic maths and general retail operational processes

• Understanding of POS register systems

• Effective communication skills

• Flexible work schedule including weekends and holidays

ADDITIONAL BENEFITS:

• Competitive compensation

• Potential to earn more through our Retail Bonus Scheme

• Great development opportunities

• Inclusive working environments across all our European locations

• Generous staff discount

• Project involvement across our European region

• Flexible uniform package