Assistant Store Manager (Full-time) - Sebring, FL

Hibbett; Sebring, Avon Park (FL, FL); On-site; USD 19,286 - 26,174; Full time

Job summary

Hibbett I City Gear in Sebring, FL is seeking an Assistant Manager to support the Store Manager in daily operations, customer service, merchandising, restocking, and scheduling.

You will lead a small team, train staff, monitor inventory and sales, and ensure policies and standards are followed, delivering outstanding service to customers during peak periods.

This role requires retail experience, a proactive mindset, and strong attention to detail to help the store meet its goals.

Qualifications

• Experience working in a retail environment and footwear/apparel is preferred.
• 1–3 years of customer service experience is required.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and achieve store goals and profits.
• Self-starter with initiative to take on important tasks.

Responsibilities

• Assist the Store Manager in controlling store assets and operations.
• Collaborate on action plans for selling, restocking, merchandising, ordering and scheduling.
• Take responsibility in the Store Manager's absence.
• Assist in recruiting, training, and evaluating staff.
• Guide employees and customers across departments with product knowledge.
• Monitor inventory, sales statistics, and expenses to ensure profitability.
• Direct staff to meet department standards and inventory movement.
• Deliver extraordinary customer service and promote merchandise.
• Uphold company policies and internal control procedures.

Skills

Customer service

Communication skills

Interpersonal skills

Team leadership

Self-motivation

Attention to detail

Multi-tasking

Retail experience

Job description

Location: Sebring, Florida (The Shops At Shelby Crossing)

Hourly Rate: $16.50 – $16.50

Job Title

Assistant Manager

Department

Operations

Reports To

Store Manager

Summary

The Assistant Manager assists and consults the Store Manager on overall operations and administrative duties, including determining the methods and approaches necessary to accomplish the store’s goals. The Assistant Manager is knowledgeable in each product area or department in our store, upholds policies, procedures, and standards listed in the visual manual, and is passionate about providing outstanding customer service and promoting merchandise.

Essential Duties and Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear
• Consult with Store Manager in establishing action plan to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling
• Assume responsibility of the entire store in the absence of the Store Manager
• Assist the Store Manager in overall personnel recruiting, training, and evaluation
• Provide knowledge and guidance to employees and customers in all departments when necessary
• Be aware of inventory, sales statistics, and expenses to ensure profitability in all departments
• Direct staff to ensure each department’s responsibilities and standards are completed
• Keep the Store Manager informed about inventory movement and customer trends
• Assure quality customer service is maintained
• Perform general administrative duties as needed and be trained in the Store Manager’s responsibilities
• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods
• Promote and sell services and merchandise provided by Hibbett I City Gear
• Practice and uphold all Hibbett I City Gear policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company’s direction
• Protect the company’s assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management of potential fraud risk

Supervisory Responsibilities

Supervises employees in the absence of the Store Manager. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, training employees; planning, assigning, and directing work; and resolving problems.

Qualifications

• Experience working in a retail environment, preferably in footwear and athletic apparel
• 1–3 years of customer service experience
• Excellent interpersonal and communication skills
• Ability to work in a fast‑paced environment
• Ability to assist in managing a team and keep up with overall goals and profits
• Self‑starter, has initiative to take on important tasks without being asked
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
• Team‑player, passionate about outstanding customer service and selling merchandise