Assistant Store Manager (Full-time) - Orlando, FL

Hibbett; Orlando (FL); On-site; USD 20,000 - 29,000; Full time

Job summary

Hibbett I City Gear in Orlando, FL is seeking an Assistant Manager to support daily store operations and deliver outstanding customer service. You will assist in merchandising, inventory management, and staff supervision while ensuring compliance with company policies.

The role requires 1–3 years in retail customer service, a proactive mindset, and the ability to lead when the Store Manager is away. This position is hourly and located on-site at the Orlando store.

Qualifications

• 1–3 years of customer service experience in retail.
• Experience in footwear or athletic apparel preferred.
• Strong interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Self-starter with initiative and detail-oriented.

Responsibilities

• Assist Store Manager in controlling assets.
• Establish action plans for selling, restocking, merchandising, ordering, and scheduling.
• Act as Store Manager in the absence of the Store Manager.
• Support personnel recruiting, training, and evaluation.
• Provide knowledge and guidance to employees and customers.
• Ensure profitability by monitoring inventory, sales, and expenses.
• Supervise staff in the absence of Store Manager.

Skills

Customer service

Retail experience

Communication

Team leadership

Job description

HB: 01570 Orlando, FL (Metro Pointe Plaza)

Hourly

$18.00 - $18.00

Job Title: Assistant Manager

Department: Operations

FLSA Status: Non-Exempt

Reports To: Store Manager

The Assistant Manager is responsible for assisting and consulting the Store Manager and regarding overall operations and administrative duties, including determining the methods and approaches necessary to accomplish the store’s goals. The Assistant Manager is knowledgeable in each product area or department in our store. Upholds policies, procedures and standards listed in the visual manual. The Assistant Manager is passionate about giving outstanding customer service and promoting the merchandise in stores. The Assistant Manager assumes supervisory control in the Store Manager’s absence and is trained in Store Manager Responsibilities.

Essential Duties And Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear
• Consults with Store Manager in establishing action plan to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assumes responsibility of the entire store in the absence of the Store Manager.
• Consult with the Store Manager in establishing action plans to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assist the Store Manager in overall personnel recruiting, training, and evaluation.
• Provides knowledge and guidance to employees and customers in all departments when necessary.
• Is aware of inventory, sales statistics, and expenses to ensure profitability in all departments.
• Direct staff to ensure each department’s responsibilities and standards are completed.
• Keeps the Store Manager informed about inventory movement and customer trends.
• Assures quality customer service is maintained.
• Performs general administrative duties as needed and is trained in the Store Manager’s responsibilities.
• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
• Promote and sell services and merchandise provided by Hibbett I City Gear.
• Practice and uphold all Hibbett I City Gear policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company’s direction.
• Protect the company’s assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.

Supervisory Responsibilities

Supervises employees in the absence of the Store Manager. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, and training employees; planning, assigning, and directing work; and resolving problems.

Qualifications

• Experience working in a retail environment, preferably in footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and keep up with overall goals and profits.
• Is a self-starter, has initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Is a team-player, passionate about outstanding customer service and selling merchandise.