Assistant Store Manager (full-time) - Programming and Special Events

AlleyCorp; North Carolina; On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision Coverage

Gym and Wellness Discounts

Pet Insurance

FSA - Health Care

FSA - Dependent Care

Life & AD&D Insurance

Long Term Disability

Mass Transit & Commuter Parking

401(k) Plan

Holiday Pay

Job summary

CAMP is seeking a Full-Time Assistant Store Manager for the SouthPark location. You will guide families through our unique retail experience, lead a team, and drive sales through excellent customer service and programming excellence.

Responsibilities include managing daily operations, planning store events, training staff, and maintaining a positive, inclusive work environment. Weekend availability and a ~40 hour work week are required. Compensation is $25.00/hr with comprehensive benefits.

Qualifications

• Prior work experience in retail, child-care, education, performing arts or related fields.
• Ability to lead and motivate a team to achieve goals.
• Strong organizational skills and detail orientation.

Responsibilities

• Support the General Manager in day-to-day store operations to meet KPI targets.
• Collaborate with GM to develop action plans and achieve objectives, timelines and deliverables.
• Act as a role model to drive sales and exceptional customer service.
• Oversee the Canteen floor as Manager on Duty to meet operational and customer needs.
• Coach staff to improve selling opportunities and customer relationships.
• Create and implement visual merchandising to increase sales and utilize reports for space and sell-through opportunities.
• Assist in achieving KPIs and staffing goals, maintaining a positive work environment.
• Identify training needs and develop tailored plans to improve team performance.
• Manage labor spend to optimize profitability.

Skills

Leadership

Customer Service

Retail Experience

Team Motivation

Communication

Scheduling

Job description

About the Company

CAMP is a Family Experience Company that helps answer the question, "What should we do today?" through a unique combination of retail, media, and entertainment. Launched in 2018, CAMP operates retail locations in Atlanta, Los Angeles, Chicago, Boston, New York, Dallas, DC Markets and King of Prussia, PA and serves families everywhere via its digital platforms.

What is the Role?

We are looking for a Full-Time Assistant Store Manager - Responsible for Programming and Special Events, to join our SouthPark team. You will be responsible for guiding CAMP's families through our retail experience, ensuring they have a magical experience and want to return! This includes:

SELLING FLOOR

• Support the General Manager in managing the day-to day operations of the store to ensure store and teams meet KPI targets
• Collaborate with General Manager to develop clear action plans for the store and team and strive to achieve objectives, deliverables and timelines for each plan
• Act as a results-driven role model for the team to impact sales generation and exceptional customer service
• Lead and support the oversight of the Canteen floor; acting as Manager on Duty to ensure all operational and customer facing needs are met
• Monitor and coach staff to continually improve selling opportunities and build genuine customer relationships
• Create and implement visual and merchandising strategies to increase sales. Utilizes selling reports to understand floor capacity, layout and sell through opportunities
• Support the General Manager and leadership team with goal achievement (KPIs)
• Motivate and inspire the team to achieve/exceed hourly, daily, weekly business goals through in-store selling, using strong business acumen skills
• Create and maintain a positive and productive work environment that fosters diversity, inclusivity, teamwork, creativity and a passion for the Camp brand
• Partner with the General Manager to identify and assess training needs. Create tailored training plans to implement various training methods to enhance team members skills and performance
• Assist in managing labor spend to optimize responsible spending and profit opportunities
• Other duties as assigned

PROGRAMMING/CELEBRATIONS

• Lead the planning and execution for all programming, special events and celebrations that take place in the store
• Ensure schedule is written to leverage all in-store programming events (Meet & Greets, Slime Bootcamps, Birthday Parties, etc)
• Communicate all upcoming special events to store to team to maximize increase in customer traffic and business opportunities
• Consistently works to optimize revenue potential by identifying programming opportunities during peak and non-peak times. Partner with Director of Programming to optimize performance
• Engage with all incoming birthday party leads. Actively sell/upsell birthday parties to achieve selling targets. Partner with Celebrations and Events Sales Coordinator to optimize performance
• Ensure available time slots are up to date to maximize events and party booking opportunities
• Manage and coach team performance to ensure customer experience and reviews are positively impacted
• Ensure all programming related supplies are fully stocked. If necessary, place supply orders to ensure proper inventory levels

What is required?

• Ability to work at least one weekend day/week, but ideally both!
• Open availability. This role is full-time, and you will be working approximately 40 hours / each week
• Strong organization skills with a keen attention to detail
• Demonstrated ability to lead and motivate a team to achieve goals
• Prior work experience in any of the following areas: retail, child-care, child development/ education, performing arts.
• Excellence, enthusiasm, and excitement around engaging with children and families creatively.
• Desire to be part of a tight-knit team looking to transform the traditional retail experience.
• Patience, warmth, joy, and humor.
• Bonus but not required: you may have hidden talents that can add magical moments to our retail experience.

What are the physical demands?

• Ability to stock merchandise from store receiving to shelving; ability to place product, weighing up to 45 pounds, on shelving at various heights (may be climbing up and down a ladder)
• Exposure to outdoor elements such as sun, precipitation, and wind
• Regularly required to sit, stand, bend, reach, push, pull, lift, carry and walk about the store
• Ability to safely operate manual and electrical equipment from time to time
• Able to be on your feet for up to 8 hours per shift and to continuously move around all areas of the store
• Kneeling and squatting from time to time when engaging children or stocking / restocking shelves

Compensation: $25.00/hr

We provide our team with the following perks:

We offer a variety of options that are designed to fit the needs of you and your family.

• Medical Coverage & Pharmacy Benefits including virtual doctor visits
• Dental & Vision Coverage
• Gym and Wellness Discounts
• Voluntary Pet Insurance
• Health Care Flexible Spending Account (FSA)
• Dependent Care Flexible Spending Account (FSA)
• Life & AD&D Insurance
• Long Term Disability
• Mass Transit & Commuter Parking Programs
• Benefits Concierge: a team of dedicated and experienced employee benefits advocates who are ready to help you and your family with questions
• Employee Assistance Program: offers support around Education, Legal and Financial Planning, Career Development, Lifestyle and Fitness Management, Mental Health, and Dependent Care
• 20% off all merchandise at CAMP's retail stores and CAMP.com
• Accrual based PTO policy (2 hours for every 30 worked) to use for vacation, personal days, well-being, or an illness
• Additional floating PTO day allowing you to rest, celebrate, recharge on a day that is most impactful to you
• 401(k) Plan(Employee contribution only)
• 1.5 pay on the following holidays: Independence Day, Labor Day, New Years Day, Martin Luther King Day, Memorial Day, Juneteenth