Assistant Store Manager (full-time) - Programming and Special Events

CAMP; Charlotte (NC); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Medical Coverage & Pharmacy Benefits

Gym and Wellness Discounts

Pet Insurance

FSA: Health Care

FSA: Dependent Care

Life & AD&D Insurance

Long Term Disability

Mass Transit & Parking Programs

Benefits Concierge

Employee Assistance Program

Merchandise discount 20%

PTO & floating holiday

Job summary

CAMP is a Family Experience Company blending retail, media, and entertainment to guide what families do today. The Assistant Store Manager will lead programming and special events at CAMP SouthPark in Charlotte, guiding families through a magical retail experience and driving KPIs.

The role requires weekend availability, a full-time schedule (~40 hours/week), strong organization, team leadership, and a passion for engaging children and families in a dynamic store environment.

Qualifications

• Ability to work at least one weekend day/week, ideally both.
• Open availability with full-time schedule (~40 hours per week).
• Experience in retail, child-care, child development/education or performing arts.
• Enthusiasm and excitement for engaging with children and families.

Responsibilities

• Assist in the day-to-day store operations to meet KPI targets.
• Lead programming and events planning for in-store activities and celebrations.
• Coach staff to improve selling opportunities and customer service.
• Maintain visual merchandising strategies and inventory levels.
• Coordinate with the General Manager on scheduling and training needs.

Skills

Organization skills

Team leadership

Customer service

Retail experience

Job description

Assistant Store Manager (full-time) - Programming and Special Events

Charlotte, NC (Southpark)

About the Company

CAMP is a Family Experience Company that helps answer the question, "What should we do today?" through a unique combination of retail, media, and entertainment. Launched in 2018, CAMP operates retail locations in Atlanta, Los Angeles, Chicago, Boston, New York, Dallas, DC Markets and King of Prussia, PA and serves families everywhere via its digital platforms.

What is the Role?

We are looking for a Full-Time Assistant Store Manager - Responsible for Programming and Special Events, to join our SouthPark team. You will be responsible for guiding CAMP’s families through our retail experience, ensuring they have a magical experience and want to return! This includes:

SELLING FLOOR

• Support the General Manager in managing the day-to-day operations of the store to ensure store and teams meet KPI targets
• Collaborate with General Manager to develop clear action plans for the store and team and strive to achieve objectives, deliverables and timelines for each plan
• Act as a results-driven role model for the team to impact sales generation and exceptional customer service
• Lead and support the oversight of the Canteen floor; acting as Manager on Duty to ensure all operational and customer facing needs are met
• Monitor and coach staff to continually improve selling opportunities and build genuine customer relationships
• Create and implement visual and merchandising strategies to increase sales. Utilizes selling reports to understand floor capacity, layout and sell through opportunities
• Support the General Manager and leadership team with goal achievement (KPIs)
• Motivate and inspire the team to achieve/exceed hourly, daily, weekly business goals through in-store selling, using strong business acumen skills
• Create and maintain a positive and productive work environment that fosters diversity, inclusivity, teamwork, creativity and a passion for the Camp brand
• Partner with the General Manager to identify and assess training needs. Create tailored training plans to implement various training methods to enhance team members skills and performance
• Assist in managing labor spend to optimize responsible spending and profit opportunities
• Other duties as assigned

PROGRAMMING/CELEBRATIONS

• Lead the planning and execution for all programming, special events and celebrations that take place in the store
• Ensure schedule is written to leverage all in-store programming events (Meet & Greets, Slime Bootcamps, Birthday Parties, etc)
• Communicate all upcoming special events to store to team to maximize increase in customer traffic and business opportunities
• Consistently works to optimize revenue potential by identifying programming opportunities during peak and non-peak times. Partner with Director of Programming to optimize performance
• Engage with all incoming birthday party leads. Actively sell/upsell birthday parties to achieve selling targets. Partner with Celebrations and Events Sales Coordinator to optimize performance
• Ensure available time slots are up to date to maximize events and party booking opportunities
• Manage and coach team performance to ensure customer experience and reviews are positively impacted
• Ensure all programming related supplies are fully stocked. If necessary, place supply orders to ensure proper inventory levels

What is required?

• Ability to work at least one weekend day/week, but ideally both!
• Open availability. This role is full-time, and you will be working approximately 40 hours / each week
• Strong organization skills with a keen attention to detail
• Demonstrated ability to lead and motivate a team to achieve goals
• Prior work experience in any of the following areas: retail, child-care, child development/ education, performing arts.
• Excellence, enthusiasm, and excitement around engaging with children and families creatively.
• Desire to be part of a tight-knit team looking to transform the traditional retail experience.
• Patience, warmth, joy, and humor.
• Bonus but not required: you may have hidden talents that can add magical moments to our retail experience.

What are the physical demands?

• Ability to stock merchandise from store receiving to shelving; ability to place product, weighing up to 45 pounds, on shelving at various heights (may be climbing up and down a ladder)
• Exposure to outdoor elements such as sun, precipitation, and wind
• Regularly required to sit, stand, bend, reach, push, pull, lift, carry and walk about the store
• Ability to safely operate manual and electrical equipment from time to time
• Able to be on your feet for up to 8 hours per shift and to continuously move around all areas of the store
• Kneeling and squatting from time to time when engaging children or stocking / restocking shelves

Compensation: $25.00/hr

We provide our team with the following perks:

We offer a variety of options that are designed to fit the needs of you and your family.

• Medical Coverage & Pharmacy Benefits including virtual doctor visits
• Gym and Wellness Discounts
• Voluntary Pet Insurance
• Health Care Flexible Spending Account (FSA)
• Dependent Care Flexible Spending Account (FSA)
• Life & AD&D Insurance
• Long Term Disability
• Mass Transit & Commuter Parking Programs
• Benefits Concierge: a team of dedicated and experienced employee benefits advocates who are ready to help you and your family with questions
• Employee Assistance Program: offers support around Education, Legal and Financial Planning, Career Development, Lifestyle and Fitness Management, Mental Health, and Dependent Care
• 20% off all merchandise at CAMP’s retail stores and CAMP.com
• Accrual based PTO policy (2 hours for every 30 worked) to use for vacation, personal days, well-being, or an illness
• Additional floating PTO day allowing you to rest, celebrate, recharge on a day that is most impactful to you
• 401(k) Plan(Employee contribution only)
• 1.5 pay on the following holidays: Independence Day, Labor Day, New Years Day, Martin Luther King Day, Memorial Day, Juneteenth