Assistant Store Manager (Full-time) - Paintsville, KY

Hibbett; Owensboro (KY); On-site; USD 15,000 - 21,000; Full time

Job summary

The Hibbett I City Gear store in Paintsville, KY is seeking an Assistant Manager to support daily store operations and customer service excellence. The role reports to the Store Manager and oversees staff in the Manager's absence.

Key duties include merchandising, scheduling, inventory management, and promoting merchandise, with a strong emphasis on outstanding customer service and policy compliance.

Qualifications

• Retail experience, especially footwear/apparel, is preferred.
• 1–3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and meet goals.

Responsibilities

• Assist Store Manager in controlling store assets and operations.
• Collaborate on action plans for sales, restocking, merchandising, ordering, and scheduling.
• Act as supervisor in Store Manager's absence.
• Assist in recruiting, training, and evaluating personnel.
• Provide guidance to employees and customers across departments.
• Monitor inventory, sales, and expenses to ensure profitability.
• Direct staff to ensure departments meet responsibilities and standards.
• Keep Store Manager informed about inventory movement and trends.
• Maintain high-quality customer service per policy manuals.
• Perform admin duties and learn Store Manager responsibilities.
• Promote and sell services and merchandise offered by Hibbett.
• Uphold company policies and procedures as documented.

Skills

Retail experience

Customer service

Interpersonal skills

Fast-paced work

Team management

Self-starter

Attention to detail

Team player

Job description

HB: 01118 Paintsville, Kentucky (Mayo Plaza)

Hourly

$12.65 - $12.65

Job Title: Assistant Manager

Department: Operations

FLSA Status: Non-Exempt

Reports To: Store Manager

Summary

The Assistant Manager is responsible for assisting and consulting the Store Manager regarding overall operations and administrative duties, including determining the methods and approaches necessary to accomplish the store’s goals. The Assistant Manager is knowledgeable in each product area or department in our store, upholds policies, procedures and standards listed in the visual manual, and is passionate about giving outstanding customer service while promoting the merchandise in stores. The Assistant Manager assumes supervisory control in the Store Manager’s absence and is trained in Store Manager Responsibilities.

Essential Duties and Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear
• Consult with Store Manager in establishing action plans to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assume responsibility of the entire store in the absence of the Store Manager.
• Assist the Store Manager in overall personnel recruiting, training, and evaluation.
• Provide knowledge and guidance to employees and customers in all departments when necessary.
• Be aware of inventory, sales statistics, and expenses to ensure profitability in all departments.
• Direct staff to ensure each department’s responsibilities and standards are completed.
• Keep the Store Manager informed about inventory movement and customer trends.
• Assure quality customer service is maintained.
• Perform general administrative duties as needed and be trained in the Store Manager’s responsibilities.
• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
• Promote and sell services and merchandise provided by Hibbett I City Gear.
• Practice and uphold all Hibbett I City Gear policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company’s direction.
• Protect the company’s assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.

Supervisory Responsibilities

Supervises employees in the absence of the Store Manager. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, training employees, planning, assigning, and directing work, and resolving problems.

Qualifications

• Experience working in a retail environment, preferably in footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and keep up with overall goals and profits.
• Self‑starter, has initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Team‑player, passionate about outstanding customer service and selling merchandise.