Assistant Store Manager (Full-time) - Middlesboro, KY

Hibbett; Middlesborough (KY); On-site; USD 14,376 - 20,476; Full time

Job summary

Hibbett is seeking an Assistant Manager for their Middlesboro, Kentucky location. This role involves assisting the Store Manager with overall operations, ensuring outstanding customer service, and promoting merchandise. The Assistant Manager will supervise staff in the absence of the Store Manager and should have 1-3 years of retail and customer service experience.

The ideal candidate will excel in a fast-paced environment, possess strong interpersonal skills, and be detail-oriented, focusing on team success and customer satisfaction.

Qualifications

• 1–3 years of customer service experience.
• Experience working in a retail environment, preferably in footwear and athletic apparel.
• Ability to work in a fast‑paced environment.

Responsibilities

• Assist Store Manager in controlling assets of Hibbett I City Gear.
• Consult in establishing action plans for store responsibilities.
• Assume responsibility for the store in the absence of the Store Manager.

Skills

Interpersonal skills

Communication skills

Customer service

Detail-oriented

Teamwork

Initiative

Job description

HB: 00603 Middlesboro, Kentucky (Middlesboro Mall)

Hourly - $12.65 to $12.65

Job Title: Assistant Manager

Department: Operations

FLSA Status: Non-Exempt

Reports To: Store Manager

Summary

The Assistant Manager assists and consults the Store Manager regarding overall operations and administrative duties, including determining the methods and approaches necessary to accomplish the store’s goals. The Assistant Manager is knowledgeable in each product area or department in our store, upholds policies, procedures and standards listed in the visual manual, and is passionate about delivering outstanding customer service and promoting merchandise in stores. The Assistant Manager assumes supervisory control in the Store Manager’s absence and is trained in Store Manager Responsibilities.

Essential Duties and Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear.
• Consult with the Store Manager in establishing action plans to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assume responsibility for the entire store in the absence of the Store Manager.
• Assist the Store Manager in overall personnel recruiting, training, and evaluation.
• Provide knowledge and guidance to employees and customers across all departments when necessary.
• Stay aware of inventory, sales statistics, and expenses to ensure profitability in all departments.
• Direct staff to ensure each department’s responsibilities and standards are completed.
• Keep the Store Manager informed about inventory movement and customer trends.
• Ensure quality customer service is maintained.
• Perform general administrative duties as needed, being trained in the Store Manager’s responsibilities.
• Deliver extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store and during peak periods.
• Promote and sell services and merchandise provided by Hibbett I City Gear.
• Practice and uphold all Hibbett I City Gear policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and company memos.
• Protect the company’s assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management of potential fraud risk.

Supervisory Responsibilities

Supervise employees in the absence of the Store Manager, carrying out responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, training, planning, assigning, directing work, and resolving problems.

Qualifications

• Experience working in a retail environment, preferably in footwear and athletic apparel.
• 1–3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast‑paced environment.
• Ability to assist in managing a team and maintain overall goals and profits.
• Self‑starter with initiative to take on important tasks without being asked.
• Strong attention to detail and ability to handle multiple tasks simultaneously with precision.
• Team player passionate about outstanding customer service and selling merchandise.