Assistant Store Manager - Full Time - Mall Of America

L'Occitane En Provence; BLOOMINGTON (MN); On-site; USD 100,000 - 125,000; Full time

Job summary

An innovative company seeks an Assistant Store Manager to create a serene shopping experience. You will lead a team, prioritize guest satisfaction, and implement strategies that resonate with customers' senses. Your role will involve enhancing product knowledge and fostering a positive team culture while ensuring a commitment to sustainability. If you are passionate about customer happiness and thrive in a dynamic retail environment, this opportunity is perfect for you.

Qualifications

• Experience in retail or hospitality leadership roles.
• Exceptional communication and customer service skills.

Responsibilities

• Foster a warm atmosphere that resonates with brand values.
• Create personalized experiences for customers.
• Organize training sessions to enhance team performance.

Skills

Team Leadership

Effective Communication

Customer Service

Sales Innovation

Clienteling

Basic Tech Proficiency

Job description

Who You Are:
As an Assistant Store Manager at L’Occitane, your mission is to create an environment that offers a peaceful respite from the hustle and bustle of daily life. Working closely with the Store Manager, you'll orchestrate a symphony of sensations that leaves a lasting impression on everyone who walks through our iconic yellow doors. You will contribute to creating a unique and environmentally conscious shopping experience for customers while upholding our commitment to sustainability and ethical practices.

The Fundamentals of What You’ll Do:

• Be the Host: Fostera warm and inviting atmosphere that resonates with our brand values by implementing strategies to enhance the overall sensory experience for customers, appealing to their sight, smell, touch, taste, and hearing.
• Prioritize Guest Experience: Create personal experiences and provide knowledgeable service to guide guests in selecting products tailored to their preferences.
• Keep an Open Mind: Embrace feedback and grow from it, supporting our commitment to an open communicative culture.
• Let Success Drive You: Organize with the Store Manager to conduct regular training sessions to enhance product knowledge, customer service skills, and overall performance.
• Foster a Team Culture: Adjustmanagement strategies to accommodate different communication styles and personalities within the team.
• Communicate with Care: Demonstrate leadership by providing guidance, and support to store staff, fostering a positive and inclusive team culture.

We value hearing from individuals who possess:

• Experience leading teams in retail or hospitality settings.
• Exceptional skills in guiding and communicating effectively.
• An innovative approach, especially in sales-focused atmospheres.
• Dedication to ensuring customer happiness, both inside and out.
• Familiarity with skincare, body care, and fragrance is beneficial.
• Prior clienteling experience is advantageous.
• Basic technological proficiency is necessary.

Who We Are:
We are committed to the Planet. We contribute to the company's waste reduction targets through their support of related in-store initiatives, such as our in-store recycling program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single-use plastics, as well as by promoting our refill products to heat targets.

The pay range for this position is $19.57 - $22.50 per hour (depending on skills and experience)

All Applicants:

L'Occitane's Privacy Statement

United States Applicants Only:

Employee Rights

FMLA: Posters

FMLA Special Rules for Returning Military Members (USERRA)